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ShoreTel Enterprise Contact Center Receives 2014 CUSTOMER Contact Center Technology Award

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Sunnyvale, Calif. – Nov. 6, 2014 – ShoreTel® (NASDAQ: SHOR), the leading provider of brilliantly simple phone systems and unified communications (UC) solutions, announced today that ShoreTel Enterprise Contact Center has been named by TMC’s CUSTOMER magazine as a 2014 CUSTOMER Contact Center Technology Award winner.

Built on the highly reliable voice capabilities of the ShoreTel on-premises unified communications system, ShoreTel Enterprise Contact Center easily connects internal and external customers to the right agent at the right time.

“ShoreTel offers flexible contact center solutions - from smaller, less formal environments to large organizations requiring multichannel, sophisticated routing, enhanced reporting options, self-service and outbound campaign capabilities,” said Ed Wright, director of product  management at ShoreTel. “ShoreTel's best-of-breed approach for supporting the leading CRM and enterprise management applications enables organizations to deploy a complete, integrated contact center solution that meets unique and changing business requirements. We’re excited to be recognized for our robust contact center solution by CUSTOMER magazine.”

“Congratulations to ShoreTel for being granted a 2014 CUSTOMER Contact Center Technology Award. ShoreTel Enterprise Contact Center has been selected for demonstrating innovation, quality and unique features which have had a positive impact on the customer experience,” said Rich Tehrani, CEO of TMC. “We’re pleased to recognize this achievement.”

This ninth-annual Contact Center Technology Award, presented by CUSTOMER Magazine, honors vendors and technologies that have embraced technology as a key tool for customer service excellence. This award distinguishes their success as innovators, thought leaders, and market movers in the contact center and customer care industries.

About ShoreTel

ShoreTel, Inc. (NASDAQ: SHOR) is the provider of brilliantly simple Unified Communication (UC) solutions based on its award-winning IP business phone system. We offer organizations of all sizes integrated, voice, video, data, and mobile communications on an open, distributed IP architecture that helps significantly reduce the complexity and costs typically associated with other solutions. The feature-rich ShoreTel UC system offers the lowest total cost of ownership (TCO) and the highest customer satisfaction in the industry, in part because it is easy to deploy, manage, scale and use. Increasingly, companies around the world are finding a competitive edge by replacing business-as-usual with new thinking, and choosing ShoreTel to handle their integrated business communication. ShoreTel is based in Sunnyvale, California, and has regional offices in Austin, Texas, United Kingdom, Sydney, Australia and Munich, Germany. For more information, visit www.shoretel.com.

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ShoreTel and the ShoreTel logo are trademarks or registered trademarks of ShoreTel, Inc. in the United States and/or other countries. All other trademarks, trade names and service marks herein are the property of their respective owners.