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ShoreTel creates an estimated 30 percent savings on Access Homehealth telephony costs

10 Less People In Call Centre Monies saved reinvested in a Quality of Service WAN
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SYDNEY, Australia, May 3, 2010 - ShoreTel, Inc., (NASDAQ: SHOR), the leading provider of brilliantly simple IP phone systems with fully integrated Unified Communications(UC), today announced that Access Homehealth, one of New Zealand's largest home healthcare providers, has saved an estimated 30 percent on its telephony costs following the installation of a ShoreTel UC system.

ShoreTel's feature rich, leading-edge UC system has been rolled out to 200 Access Homehealth employees at 18 sites throughout New Zealand - from Invercargill to Whangarei – contributing significantly to the company's operations and services in largely rural communities.

"The ShoreTel solution enables calls to be answered seamlessly from anywhere in New Zealand," said Phillip Hendry, Access Homehealth CIO. "We have been able to reduce our call centre staff by 10 people who have been assigned to more productive roles."

The monies saved have been reinvested in a Quality of Service WAN for the not-for-profit Access Homehealth that has improved its health support services for 15,000 people in care living at home.

According to Phillip Hendry not only were the costs savings apparent from day one, the ShoreTel solution has an open distributed architecture that has made the system uniquely simple to use, maintain and scale. It also offered a centralized telephony service replacing 13 disparate systems that were expensive to maintain and offered little more than call and talk services.

"ShoreTel's distributed architecture allows for easy scalability. We did not originally consider this benefit in our selection decision and it has been a major enabler for our rapid growth over the past year. The ShoreTel system can comfortably accommodate up to 10,000 users on the one system, and importantly, scale down to 3-users, which is not an unusual small office size in New Zealand. We doubt ShoreTel's larger competitors could match this flexibility," he said.

"The scalability benefits really hit home when we created a new site at Nelson. Our service consultants, Telesmart provided us with a ShoreTel switch for line access and installed a couple of ShoreTel IP Phone model 230 handsets that were basically plug and play. The whole set up took a couple of hours at best and we were fully operational from then on," he said.

The intuitive and easy-to-use ShoreTel UC system adopted by Access Homehealth comprises ShoreTel 90 BRI voice switches, and 150 easy to use ShoreTel IP Phones, models IP 230 and IP 115.

Geof Robinson from leading New Zealand based telecommunications provider, Telesmart, said the ShoreTel system provided Access Homehealth management with a very clear picture on its communications and how staff were using their telephony. As a result, management has been able to introduce changes to improve its team focus and deliver a better service to people in care and their families.

"A stand-out benefit has been how the ShoreTel solution has proved really useful in providing instant information about the network. The information gained enables us to address network issues and fix problems fast," he said.

According to Phillip Hendry, ShoreTel's cost savings became apparent soon after the UC solution was deployed.

"Overall telephony bills and maintenance costs have levelled out and Access Homehealth has gained significantly greater value from a centralized system that supports more users and more sites at little additional cost. All calls between Access sites are free. Also, the maintenance costs of moves, adds, and changes, which are undertaken remotely, are negligible apart from the costs of handsets when needed."

Vasili Triant, ShoreTel managing director Asia Pacific said Access Homehealth was gaining the advantage of ShoreTel's lowest total cost of ownership in the industry and award-winning reliability.

"The ShoreTel UC system provides an outstanding and cost-effective solution for small and midsize businesses as well as larger enterprises," said Triant. "Companies managing growth like Access Homehealth are seeing the bottom line contribution from a ShoreTel UC system that has the flexibility to meet specific corporate needs. ShoreTel not only has the lowest TCO on the market, but also is purpose-built for IP. These benefits allow companies to scale at their own pace without having to worry about major additional costs."

About ShoreTel, Inc.

ShoreTel, Inc., (NASDAQ: SHOR) is the provider of brilliantly simple Unified Communication (UC) solutions based on its award-winning IP business phone system. We offer organizations of all sizes integrated, voice, video, data, and mobile communications on an open, distributed IP architecture that helps significantly reduce the complexity and costs typically associated with other solutions. The feature-rich ShoreTel UC system offers the lowest total cost of ownership (TCO) and the highest customer satisfaction in the industry, in part because it is easy to deploy, manage, scale and use. Increasingly, companies around the world are finding a competitive edge by replacing business-as-usual with new thinking, and choosing ShoreTel to handle their integrated business communication. ShoreTel is based in Sunnyvale, California, and has regional offices in Austin, Texas, United Kingdom, Sydney, Australia and Munich, Germany. For more information, visit

About Access Homehealth

Access Homehealth is a nationwide New Zealand community-based not-for-profit organisation, established in 1927 as a charitable subsidiary of Rural Women New Zealand (formerly Women's Division of Federated Farmers). Its heritage goes back to the early WDFF Bush Nurses. All Access profits are donated to the community via Rural Women or used to improve our business. Access Homehealth works with the Ministry of Health, District Health Boards, GPs, ACC and other organisations. We are also an accredited member of the New Zealand Home Health Association. The broad aims of Access Homehealth's care are to provide services that restore, maintain or promote health, and to facilitate self-care in a client¬ specific way. Visit

About Telesmart

Established in 2005, Telesmart is the fastest growing telecommunications companies in New Zealand. It specializes in business communications platforms - rich presence integration, phone lines, voice over IP, data and internet connections, mobile, tolls and more. Telesmart ranked 4th on the Deloitte 2009 Fast 50, New Zealand list. Visit

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