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ShoreTel Continues European Expansion in Belgium, the Netherlands and Luxembourg

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AMSTERDAM, The Netherlands, January 7, 2010 – ShoreTel® (NASDAQ: SHOR), the leading provider of brilliantly simple IP phone systems with fully integrated Unified Communications (UC), today announced the growing momentum of its voice over IP (VoIP) and UC solution offerings in Belgium, the Netherlands and Luxembourg.

Following successful campaigns in France, Spain, Germany and Switzerland earlier this year, the increasing demand in the three Benelux countries reflects ShoreTel's growing popularity among European businesses, and its continued growth and leadership in the global VoIP and UC marketplace.

"We've been gaining market share in Belgium, the Netherlands and Luxembourg through our work with key distributors, such as Televersal, one of the largest PBX distributors in the area, and TMTS, as well as building our partner network across the region," said John Howard, Managing Director for ShoreTel in EMEA. "This network currently includes Uptime Technologies, Econocom, CE+T and AG Solutions, which are all in Belgium, and Cenned, AT Winkels, HOB and Glasbergen in The Netherlands."

ShoreTel has also been successfully deployed by many customers in Belgium, the Netherlands and Luxembourg, including government departments, professional services firms, large enterprises and small and midsize businesses. Reigersbos, a public health centre in Amsterdam also recently deployed a ShoreTel UC system.

"Due to the brilliant simplicity and low total cost of ownership of our solutions, ShoreTel has rapidly gained momentum in the IP communications market, and we're looking forward to expanding our network in the three Benelux countries so that organisations there can take advantage of our advanced technology and business value, including the system's high availability, scalability and ease of management," Mr. Howard added.

Unlike traditional UC solution providers, ShoreTel uses a unique approach and delivers its solutions entirely through the expertise and experience of local value-added resellers and service providers. The ShoreTel UC solution is based on a distributed architecture designed for performance, reliability and manageability, and includes ergonomically designed phones, state-of-the-art switches, and feature-rich software for enterprise-class functionality at a low total cost of ownership.

"Businesses in the three Benelux countries and across Europe are truly realising the value unified communications can have on their business," continued Mr. Howard. "With Europe as a key growth market, we've established a powerful line-up of distributors and partners in Benelux that share our obsessive focus on customer satisfaction and that are ready to deliver key solutions to the region."

ShoreTel is renowned for its commitment to customer satisfaction and has been named Best VoIP Provider for six years in a row by independent industry research firm, Nemertes Research.

About ShoreTel, Inc.

ShoreTel, Inc., (NASDAQ: SHOR) is the provider of brilliantly simple Unified Communication (UC) solutions based on its award-winning IP business phone system. We offer organizations of all sizes integrated, voice, video, data, and mobile communications on an open, distributed IP architecture that helps significantly reduce the complexity and costs typically associated with other solutions. The feature-rich ShoreTel UC system offers the lowest total cost of ownership (TCO) and the highest customer satisfaction in the industry, in part because it is easy to deploy, manage, scale and use. Increasingly, companies around the world are finding a competitive edge by replacing business-as-usual with new thinking, and choosing ShoreTel to handle their integrated business communication. ShoreTel is based in Sunnyvale, California, and has regional offices in Austin, Texas, United Kingdom, Sydney, Australia and Munich, Germany. For more information, visit www.shoretel.com.