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ShoreTel Call Manager Wins Miercom and BCR Award As Easiest-to-Use Advanced VoIP Application

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SUNNYVALE, CA, September 22, 2004 - ShoreTel, Inc., the innovation leader in enterprise IP telephony, announced today that its Call Manager application has been recognized by Miercom and Business Communications Review (BCR) magazine as the easiest-to-use advanced Voice over Internet Protocol (VoIP) application. Miercom's findings were published in the September issue of BCR in the article "In Search of the VoIP Killer App."

Author Edwin Mier wrote that the Call Manager "shows that you can offer a good set of features and functions, and still stay easy to use." This combination flies in the face of typical experience where "functional richness is often directly proportional to complexity."

According to Mier, the ShoreTel package distinguishes itself in two key areas: search capability and call history. "The Call Manager suite downloads onto a client PC and, in installing itself, scans for every accessible database of contacts. The ShoreTel software lets you scan all of this in a single search and, just by typing in a few letters or numbers, delivers an immediate listing matching your input. If all you input is a few letters of a first name, or last name, or company, or just the area code, this ShoreTel search utility will find it."

Mier continued, "Another gem in the package is recent call history, which lets you view calls placed, calls received, even missed calls, for the last few weeks or months. This simple log is amazing in its sort ability. You can sort by first name, last name, date, company—even by notes that you may have appended to a call, like ‘first wife's lawyer.' This tool, and the search capability, truly enhance productivity by being so effective and easy to use."

About ShoreTel Smart™ Phone Systems

ShoreTel phone systems are designed to make business smarter. In addition to incredible ease-of-use, ShoreTel Smart systems are renowned for:

Distributed Reliability

ShoreTel IP phone systems are built on a distributed, embedded hardware platform with no single point of failure. IP phone and PSTN failover further ensure 99.999% reliability.

Best-in-Class Management

Ideal for multi-site companies, a single-view interface enables a global IP network to be managed from anywhere with very little effort. Moves, adds and changes can be implemented in just a few keystrokes.

Unmatched Productivity

From unified messaging to converged conferencing, distributed customer care to seamless telecommuting, ShoreTel systems let users choose from more than 400 features they can customize with point-and-click simplicity.

Phenomenal Clarity

ShoreTel leverages IP to deliver superior system and IP phone sound quality – often better than is possible over traditional landlines.

Data-Network Independence

ShoreTel systems integrate with switches and routers from all the leading data vendors, without forcing customers into costly network upgrades commonly mandated by proprietary vendors.

Simple Expansion Capability

The ShoreTel phone system can be easily expanded, enabling quick rollout to new locations – whether a single branch office or a global enterprise network. In-house IT professionals can add phones, change extensions, alter voice mail and reconfigure options with ease.

Smooth Migration Path

The ShoreTel system can easily integrate with existing legacy phone systems, such as PBXs or voice mail, making migration easy.

About Miercom

Miercom, a leading independent network-product test center, is based in Cranbury, N.J. The company devises and applies test methodologies for comparatively assessing all manner of computer and networking hardware and software. For more details go to:

About ShoreTel, Inc.

ShoreTel is the innovation leader in delivering IP telephony to the enterprise. The company has shipped its groundbreaking solutions since 1998 and continues to outpace the rapidly expanding VoIP market with technological advances and 100% year-over-year growth. ShoreTel voice systems are designed to make businesses smarter, setting new standards for usability and manageability while reducing telecommunications costs. A uniquely distributed architecture extends enterprise-class voice services to every office and outpost, keeping employees fully connected wherever they go. A select group of channel partners provide top-notch service and support. For more information, visit or call 1-877-80SHORE.