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ShoreTel Augments Global Management Team; Adds Two Key Executives

Company Names Rick Parkinson CIO and Walt Weisner VP of Global Support Services
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SUNNYVALE, Calif., August 18, 2005 - ShoreTel, Inc., the fastest growing IP PBX company in the United States and the leader in customer satisfaction, today announced that it has bolstered its management team, tapping two industry veterans for prominent positions. Rick Parkinson has joined the company as chief information officer. In this capacity, he directs the strategy and use of technology for ShoreTel's internal and external business operations. Walt Weisner was appointed vice president of Global Support Services. Both seasoned executives with decades of experience in communication technology companies, they report to ShoreTel president and CEO, John W. Combs.

"Walt and Rick bring to ShoreTel extensive experience and distinguished track records of running highly efficient, world-class operations for complex organizations," said Combs. "Their capabilities and skill sets will help us as we continue our rapid growth while focusing on customer satisfaction."

Weisner comes to ShoreTel with more than 20 years of telecommunications experience and is responsible for the company's growing global support services including technical assistance center, professional services, ShoreTel University, customer support and customer satisfaction programs. Prior to ShoreTel, Weisner served as vice president of Global Support Services for WebEx Communications where he was responsible for worldwide call center operations, account management, installed-base revenue programs and overall customer satisfaction. Before WebEx, Weisner held the position of executive vice president of operations and support for InternetConnect, a nationwide ISP providing Virtual Private Networks for the SME market. He also served as senior director of customer operations and support for Nextel Communications Southwest region, and he has held positions in product management and product development for companies including WorldCom, MICOM Communications, and Fujitsu. Weisner holds a bachelor's degree in Business Administration from Cleveland State University.

"ShoreTel continues to lead the pack when it comes to delighted customers," said Weisner. "My mission is to continue enabling global customers to receive a positive experience, true value, and lasting satisfaction from their ShoreTel systems."

Parkinson brings more than 25 years of IT experience to ShoreTel, serving in senior management and technology leadership roles. He is responsible for improving the company's business scalability and productivity through strategic technology investments. Parkinson also owns responsibility for improving channel partner business productivity through the use of ShoreTel technology solutions. Before joining ShoreTel, he served as vice president at GlobalNetXchange, the world's largest retail-focused application service provider (ASP), with responsibility for web site operations supporting large auction and supply chain transactions. As vice president of technology operations at Cymerc Exchange, he led the development and operations of a business-to-business exchange. Parkinson has also held senior management and strategic planning positions at Intuit, supporting the design and build out of the Intuit Internet-based services environment, and he held a variety of management and technology positions at Lockheed-Martin and NCR. Parkinson holds a Bachelor of Science degree in Finance from California State University.

"ShoreTel is the fastest-growing company in the booming IP telephony market," said Parkinson. "I'm thrilled to be working with such a top-notch organization that is bringing the full promise of VoIP to the distributed enterprise."

About ShoreTel, Inc.

ShoreTel is the fastest growing IP PBX company in the United States and the leader in customer satisfaction. The company has shipped its groundbreaking solutions since 1998 and continues to outpace the rapidly expanding VoIP market with technological advances and sales that are doubling year over year. ShoreTel voice systems are designed to make businesses smarter, setting new standards for usability and manageability while reducing telecommunications costs. A uniquely distributed architecture extends enterprise-class voice services to every office and outpost, keeping employees fully connected wherever they go. A select, worldwide group of channel partners provide top-notch service and support. For more information, visit or call 1-877-80SHORE