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ShoreTel Appoints Integrated Communication Solutions as Key Tasmania Reseller Partner

Focus on Growth For ShoreTel Award-Winning IP Communications Solution
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SYDNEY, Australia, 7 September, 2010 – ShoreTel® (NASDAQ; SHOR), the leading provider of brilliantly simple IP phone systems with fully integrated Unified Communications (UC) is planning to aggressively grow the Tasmanian IP telephony and UC market with the appointment of local technology specialists, Integrated Communication Solutions, as a reseller partner.

With ShoreTel’s entry into the Tasmania market, local organizations of all sizes now have the opportunity to take advantage of the latest advances in UC and benefit from powerful communication and collaboration tools that help boost productivity and lower costs.

Verne Mackey, managing director of Hobart-based Integrated Communication Solutions, said that of all the major industry UC providers, ShoreTel provided the best capabilities for Tasmania and was best suited to work with local telephony specialists because of its exceptional commitment to world-class customer satisfaction.

“ShoreTel has earned a global reputation based on customer service that is built into every part of its solution,” Mr. Mackey said. “So it is not surprising that ShoreTel enjoys the highest customer-satisfaction levels in the industry and is the ideal choice for businesses that want easy-to-use fully integrated IP communications. The ShoreTel all-in-one solution gives organizations a reliable platform with all the resources they need to communicate whenever and wherever suits their business needs best.”

ShoreTel’s flexible distributed architecture lets staff combine communications with email applications, such as Microsoft Outlook, and manage communications from PCs, Macintosh computers as well as iPhones, BlackBerry, HTC smartphones and other popular mobile devices.

Vasili Triant, managing director, Asia Pacific, said: "We’re excited about the growth opportunities in Tasmania and see this as an important focus for our growth strategy for Australia and the region as a whole. Driving this expansion is ShoreTel’s incredible flexibility that can meet tailored business requirements at the lowest total cost of ownership in the industry. This flexibility includes enabling organizations to scale as they grow to meet short and longer term needs at little more than the cost of additional handsets.”

Mr. Triant added that Tasmanian technology specialists Integrated Communication Solutions, which has an impressive track record for delivering specialist telephony and technology services, shares ShoreTel’s vision to provide local businesses with the best solutions available and the best returns from their IP communication investments.

“Integrated Communication Solutions has a customer-focus that appeals to Tasmanian businesses that want their technology budgets producing value you can touch and feel,” he said. "This important new ShoreTel reseller has the people, execution capabilities and resources to take a major share of the growing local UC market.  We also believe its approach to customer satisfaction will continue to lead the industry and aligns perfectly with our core business values. ShoreTel looks forward with confidence to a hugely exciting future in Tasmania.”

 About ShoreTel, Inc.

ShoreTel, Inc. (NASDAQ: SHOR) is the provider of brilliantly simple Unified Communication (UC) solutions based on its award-winning IP business phone system. We offer organizations of all sizes integrated, voice, video, data, and mobile communications on an open, distributed IP architecture that helps significantly reduce the complexity and costs typically associated with other solutions. The feature-rich ShoreTel UC system offers the lowest total cost of ownership (TCO) and the highest customer satisfaction in the industry, in part because it is easy to deploy, manage, scale and use. Increasingly, companies around the world are finding a competitive edge by replacing business-as-usual with new thinking, and choosing ShoreTel to handle their integrated business communication. ShoreTel is based in Sunnyvale, California, and has regional offices in Austin, Texas, United Kingdom, Sydney, Australia and Munich, Germany. For more information, visit www.shoretel.com.