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ShoreTel Appoints GlobalConnect As Reseller for Expansion in Australian Unified Communications Market

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SYDNEY, Australia, August 11, 2010 – ShoreTel® (NASDAQ; SHOR), the leading provider of brilliantly simple IP phone systems with fully integrated Unified Communications (UC), today announced it has signed a reseller partnership with leading communication solutions integrator, GlobalConnect Australia.

ShoreTel selected GlobalConnect because of its outstanding customer-service reputation across the telephony, networking, wireless, videoconferencing and contact centre sectors. ShoreTel plans to work with GlobalConnect to help increase market adoption of ShoreTel’s award-winning UC solution among medium to large-sized Australian enterprises.

GlobalConnect has recruited a team of new business development managers focused on identifying market opportunities for ShoreTel in the large multi-user and multi-office environment. ShoreTel’s brilliantly simple all-in-one solution helps organizations of all sizes reduce the costs associated with complexity, and helps boost employee productivity with powerful communication tools.

GlobalConnect is the most recent addition to ShoreTel’s portfolio of enterprise-level resellers, joining a growing list of specialist resellers focused on the mid-size to enterprise markets.

“We have identified a variety of opportunities in the Australian enterprise space where ShoreTel’s UC solution promotes increased productivity and helps deliver a strong return on investment—often in less than 12 months,” said Vasili Triant, ShoreTel managing director Asia Pacific. “With GlobalConnect on board as a key solutions integrator, customers benefit from a genuine and valuable resource, particularly in the banking/finance, manufacturing, transport and healthcare sectors where it has proven long-time experience.”

The decision to partner with ShoreTel strengthens’ GlobalConnect’s unified communications solutions portfolio, and improves customer choice, according to Pushkar Taneja, managing director of GlobalConnect Australia.

“ShoreTel’s all-in-one unified communications solution lets us target new market opportunities and offer GlobalConnect customers greater choice and improved ease of management for powerful new unified communications tools,” Mr. Taneja said. “The latest unified communications capabilities allow end users to move seamlessly between voice, video, and data – whether they are working from their desktop, home office or on the road. Business communications can have an increased impact on the bottom line, and collaboration can happen naturally. This is a message GlobalConnect will continue to deliver as we work with ShoreTel.”

ShoreTel’s primary distributors in Australia are Avnet Technology Solutions and Aria Technologies.

About ShoreTel, Inc.

ShoreTel, Inc. (NASDAQ: SHOR) is the provider of brilliantly simple Unified Communication (UC) solutions based on its award-winning IP business phone system. We offer organizations of all sizes integrated, voice, video, data, and mobile communications on an open, distributed IP architecture that helps significantly reduce the complexity and costs typically associated with other solutions. The feature-rich ShoreTel UC system offers the lowest total cost of ownership (TCO) and the highest customer satisfaction in the industry, in part because it is easy to deploy, manage, scale and use. Increasingly, companies around the world are finding a competitive edge by replacing business-as-usual with new thinking, and choosing ShoreTel to handle their integrated business communication. ShoreTel is based in Sunnyvale, California, and has regional offices in Austin, Texas, United Kingdom, Sydney, Australia and Munich, Germany. For more information, visit www.shoretel.com.

About GlobalConnect Australia

GlobalConnect Australia is a leading solutions integrator - with access to more than 350 accredited engineers and broad capabilities across telephony, networking, wireless, videoconferencing and contact centres. GlobalConnect specializes in providing leading Australian companies with a comprehensive suite of converged solutions, advanced delivery and unequalled support services. GlobalConnect Australia partners with leading technology providers including Avaya, Juniper Networks, Aruba Networks, Verint Systems, Telstrat and other contact centre enabling solutions.