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ShoreTel announces CDM Communications as 2009 Asia Pacific Reseller of the Year

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SYDNEY, Australia, November 19, 2009 – ShoreTel® (NASDAQ: SHOR), the leading provider of brilliantly simple IP phone systems with fully integrated Unified Communications (UC), today announced CDM Communications as its 2009 Asia Pacific Reseller of the Year.

CDM Communications is part of CDM Australia, and one of the region's largest privately owned IT systems companies. It has been widely recognised for its 50-year history of customer service in the information and communications technology sector with business relationships that span decades. Announcing details of the award today, ShoreTel managing director for Southeast Asia, Vasili Triant, said CDM's market longevity reflects its trusted consultative approach to customer service.

"We are delighted to honour CDM for its outstanding sales of ShoreTel systems throughout the APAC region," Mr. Triant said. "CDM has an excellent service reputation based on providing customers of all sizes with solutions that meet real needs in a real world. Our reseller partnership strengthens ShoreTel's presence in the Australia enterprise and government sectors. By including ShoreTel in its portfolio, CDM can meet the requirements of organisations that want robust IP telephony at the lowest total cost of ownership and highest customer satisfaction levels."

Mr. Camillo Della Maddalena, the managing director of CDM Communications said: "It's a great accomplishment for our team to be recognized by ShoreTel for our sales success, especially in the current economic environment. Our success with ShoreTel is due to our focus on providing our customers with an easy-to-use, robust and scalable solution that continues to prove highly popular among organizations of all sizes."

CDM Communications initially chose to become a ShoreTel partner due to its ability to deliver powerful solutions for enterprise and government organisations. ShoreTel's strong commitment to both its partners and customers were also influencing factors.

"ShoreTel's robust, smart technology and ease-of-use were also key factors in our decision," Mr. Della Maddalena added. "Our customers immediately recognise the great value in ShoreTel's flexibility to easily scale and deploy across multiple locations quickly and affordably. The ShoreTel UC system can leverage existing infrastructure, and can be trusted to work seamlessly with other important business applications and processes. That's exactly what our customers are looking for today."

About ShoreTel, Inc.

ShoreTel, Inc., (NASDAQ: SHOR) is the provider of brilliantly simple Unified Communication (UC) solutions based on its award-winning IP business phone system. We offer organizations of all sizes integrated, voice, video, data, and mobile communications on an open, distributed IP architecture that helps significantly reduce the complexity and costs typically associated with other solutions. The feature-rich ShoreTel UC system offers the lowest total cost of ownership (TCO) and the highest customer satisfaction in the industry, in part because it is easy to deploy, manage, scale and use. Increasingly, companies around the world are finding a competitive edge by replacing business-as-usual with new thinking, and choosing ShoreTel to handle their integrated business communication. ShoreTel is based in Sunnyvale, California, and has regional offices in Austin, Texas, United Kingdom, Sydney, Australia and Munich, Germany. For more information, visit www.shoretel.com.

About CDM Australia

Established in 1957, CDM Australia is a leading Australian-owned information and communications technology (ICT) infrastructure and services company. With branches in WA, NSW and Victoria, CDM Australia has become one of the largest privately owned business systems groups in the nation. CDM Australia offers a full suite of ICT services, operating five market divisions, servicing both large and small corporations. Visit: comms.cdmaust.com.au