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ShoreTel Accelerates Savings in the Automotive Industry

ShoreTel integration with leading automotive applications and its powerful unified communications features help improve customer service and increase sales
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SUNNYVALE, Calif., June 1, 2011 – ShoreTel® (NASDAQ: SHOR), the leading provider of brilliantly simple IP phone systems with fully integrated unified communications (UC), today announced that an increasing number of organizations in the automobile industry are turning to ShoreTel for transformative IP-based communications solutions. ShoreTel’s flexibility and ease of integration with leading automotive business processes are key drivers behind the increase in adoption.

Designed and built for the IP age, the ShoreTel UC solution is easy to deploy, use and administer, making it an ideal choice for companies, like the 2,000 U.S. businesses in the automotive industry with more than 50 employees, who need a simple way to connect with customers and to reduce the IT resources solely dedicated to managing a complex system. Additionally, since the ShoreTel solution is based on an open architecture, automotive dealers can implement third-party solutions providing greater capabilities for system administrators and users that ultimately deliver extended value to their constituencies.

Using the ShoreTel open APIs (Application Programming Interfaces), ShoreTel Innovation Network validated member bridgeSpeak offers tools that enable auto dealers to connect their telecommunications tools with their databases for the DMS (Data Management Systems), CRM (Customer Relationship Management) and BDC (Business Development Center). This unlocks many new possibilities for how dealers can conduct their business more profitably and eliminates complexity caused by disparate, disconnected information systems.

"Customer service is a key differentiator in the automotive industry, and companies rely on the latest communications technology to optimize the customer experience,” said Mark Murawski, manager of implementation and support at bridgeSpeak. “ShoreTel's ease of deployment and use, along with its ability to easily integrate with our software solutions, lets automotive companies add the capabilities they need while reducing costs and closing more deals."

 

Customer Quotes

“ShoreTel was the only system out of five different manufacturers that worked perfectly during the initial demo, and we even visited labs of the other manufacturers. Seven months and two installations later I can’t say enough good things about the ShoreTel system and its integration with bridgeSpeak for screen pops and OAISYS for call recording. I love how easy it is to use, the mobility when I travel to our other location and its countless features, such as chat that lets our sales team interact with finance while talking to a customer and helps keep the transaction moving. ShoreTel is helping us close more deals than ever before, and we are still discovering helpful new features.”
 - Judy Serra, Controller, Headquarter Toyota, Miami, Florida

"ShoreTel gives us the scalability and growth opportunities that other systems simply do not offer. With ShoreTel we were immediately able to save thousands of dollars a month by eliminating PBX programming costs and handling adds/moves/changes on our own. We are very happy with ShoreTel especially with the cost savings, the ease of programming and the ability for our employees to work from any location. In the automotive industry there are always many changes going on including staffing, locations, and office arrangements and ShoreTel makes it easier for us to take care of these changes quickly and with minimal impact to our users.”
 - Greg Bennett, IT Director, Downtown L.A. Motors

“ShoreTel has proven to be a very reliable phone system for us. The sound quality is outstanding and we no longer have to use a PBX specialist for simple moves, adds, and changes. Integrating all of our dealerships with one ShoreTel system has been seamless, and has significantly reduced our monthly communication expenses and personnel costs. Salespeople can forward their calls to their mobile phones and we are connecting with our customers more quickly and efficiently. The integration of the bridgeSpeak application allows us to maximize our database to provide screen pop ups with the calling customer's information, and helps us proactively reach out to customers based on campaign criteria and other triggers.”
 - Mark DeGroot, IT Manager, Betten Chevrolet Cadillac GMC, Muskegon, Michigan

 

About ShoreTel

ShoreTel, Inc. (NASDAQ: SHOR) is the provider of brilliantly simple Unified Communication (UC) solutions based on its award-winning IP business phone system. We offer organizations of all sizes integrated, voice, video, data, and mobile communications on an open, distributed IP architecture that helps significantly reduce the complexity and costs typically associated with other solutions. The feature-rich ShoreTel UC system offers the lowest total cost of ownership (TCO) and the highest customer satisfaction in the industry, in part because it is easy to deploy, manage, scale and use. Increasingly, companies around the world are finding a competitive edge by replacing business-as-usual with new thinking, and choosing ShoreTel to handle their integrated business communication. ShoreTel is based in Sunnyvale, California, and has regional offices in Austin, Texas, United Kingdom, Sydney, Australia and Munich, Germany. For more information, visit www.shoretel.com.

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ShoreTel and the ShoreTel logo are trademarks or registered trademarks of ShoreTel, Inc. in the United States and/or other countries. All other trademarks, trade names and service marks herein are the property of their respective owners.