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Shoreline Teleworks Defines New Market Segment: Back Office Voice Network

New IPBX-based solutions leverage open networking standards to rewrite the rules of legacy PBX systems
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MOUNTAIN VIEW, CA, April 27, 1998 - Shoreline Teleworks today announced Back Office Voice Network, a new market segment that gives companies greater flexibility and functionality than traditional PBX or Key system-based solutions. By integrating voice communications with standards-based data networking technology and an industry-standard client/sever environment, Shoreline Teleworks will offer mid- to smaller-sized enterprises voice and computer telephony in a system that exploits current and future networking technologies.

"The Internet, mobile computing and voice/data integration are driving the demand for better business communications systems — companies are demanding access to new and exciting voice applications with the traditional reliability people expect from a business phone system. They also call for the scalability, interoperability, and manageability of a data network, supported by a single solution provider," said John Fazio, Shoreline chief executive officer. "While CTI products offer partial solutions, the Back Office Voice Network provides a comprehensive framework for today’s voice and computer telephony features plus scalability for growth into new areas such as IP-based voice, visual voice mail and intuitive call control."

Shoreline Teleworks' new architecture integrates voice communications with standards-based data networks, PCs and servers. Back Office Voice Network solutions will overcome the shortcomings of legacy PBX and key telephone systems, which are costly, difficult to manage and based on proprietary, dead-end technology that is often replaced every three to five years. In addition, unlike the majority of piecemeal CTI products on the market today, Shoreline Teleworks will provide a comprehensive, reliable platform that brings the power of data networking to voice communications.

By transitioning from traditional proprietary telephone systems to a standards-based Back Office Voice Network solution that utilizes IPBX technology from Shoreline Teleworks, companies can achieve a number of benefits including:

  • Access to best-of-breed 3rd party applications
  • Technology that migrates with changing needs.
  • Elimination of specialized training for proprietary systems
  • A reliable business-class communications system

Shoreline Teleworks will introduce a Back Office Voice Network solution this summer. The company is previewing its system during NetWorld + Interop, May 5-7 in Las Vegas, booth # 1901.

About Shoreline Teleworks

Shoreline Teleworks was co-founded by Mike Harrigan and Ed Basart, who in 1988 founded Network Computing Devices (NCD). Together, Mr. Harrigan and Mr. Basart helped create the X-terminal market, a forefather of today's Network Computer. The company is headed by industry-veteran John Fazio, CEO of Shoreline Teleworks. Mr. Fazio previously served as president and general manager of Octel Communication's Personal Computer Products Division.

Shoreline Teleworks is committed to providing standards-based voice communications solutions that support and encourage growth in both size and capabilities. Back Office Voice Network solutions bring the power and scaleability of data networking to business voice communications with business-critical reliability. With a management team experienced with both voice and data communications and venture capital financing from Crosspoint Venture Partners, Foundation Capital, and Matrix Partners, the company is helping create a new class of business voice communications systems using back office voice networks. The company is headquartered in Mountain View, California. For more information, visit the company's Web site at www.shoretel.com.