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Shoreline Communications Announces New Programs for Customer Installation and Training

ShoreCare replaces chaotic legacy model with web-based installation and training
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SUNNYVALE, CA, October 5, 2000 - Shoreline Communications, the market leader in enterprise-class IP voice communications, today announced a new suite of ShoreCare customer services that drive unnecessary cost and complexity out of the installation and training process, and restore greater control and flexibility to the customer. Available immediately, the new ShoreCare services leverage the web and multimedia tools to simplify system installation and user training.

"The installation of a traditional PBX system can be a confusing, expensive, and chaotic process for customers - and very disruptive to the productivity of their organization. It is certainly no way to begin a strong customer relationship," said John Fazio, president and CEO of Shoreline Communications. "Someone had to change the model and make life easier for customers. As the emerging leader in next generation voice communications, we decided to correct the problem."

Shoreline's new ShoreCare services include options for initial customer system installation, plus multiple training options to support the growing number of Shoreline end users.

The ShoreCare installation services are built around ControlPoint, an interactive, web-based project management tool that enables the customer to take complete control of the installation process. ControlPoint provides real-time visibility into each step of the customer's voice system installation - from initial needs assessment and resource planning to the final step of going live with the new voice network. It also allows the customer to manage installations at multiple sites simultaneously. A second option, ControlPoint - Assisted, enables customers to collaborate with Shoreline voice system experts as needed at various stages of the installation process.

"While we certainly want to provide our customers with multiple installation options, we also believe that the power of ControlPoint will make it the most compelling option for customers who want to regain total control of the process," added Fazio.

Complementing the ShoreCare installation program is the new ShoreCare QuickStart web center, designed to provide Shoreline's 30,000+ end users with easy access to training tools and programs. Again, Shoreline leverages the power of the web to address this opportunity - classroom attendance is no longer a requirement and there is no disruption to user productivity because each user can engage in training at a time and place that is convenient for them.

For end users, QuickStart offers both basic and advanced self-paced, multimedia tutorials over the web, and covers the key features of Shoreline's powerful Personal Call Manager application. In addition, a weekly interactive course is held in the QuickStart virtual web classroom. These classes - available by registration - cover many of the advanced Shoreline features available to system administrators, operators, and workgroup users. Finally, "Dr. Shoreline" hosts a live, weekly web chat session to answer specific and commonly asked questions from Shoreline users.

About Shoreline Communications

Shoreline Communications Inc. has been making IP voice communications a reality in the enterprise since October 1998, shipping more than 30,000 VoIP ports to enterprise and service provider customers. The award-winning Shoreline IP Voice Communications System is a platform based on Shoreline's Distributed Internet Voice Architecture (DIVA), designed to meet customer requirements for scalability, reliability, and manageability. In addition, the Shoreline system provides both a rich set of integrated voice services as well as standards-based interfaces to 3rd party voice applications that enhance personal and organizational productivity. For more information, visit www.goshoreline.com or call 1-877-80SHORE.