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Shoreline Communications Announces New Enterprise-Class IP Voice Communications System

Release 2.0 supports up to 5,000 users - including support for remote teleworkers; provides unified messaging; and delivers cost savings through toll bypass.
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SUNNYVALE, CA, March 22, 2000 - Shoreline Communications, formerly known as Shoreline Teleworks, the leading provider of IP voice communications systems, today announced a major new release of its award-wining, enterprise-class IP voice communications system. Based on the company's Distributed Internet Voice Architecture (DIVA) software, the new Shoreline IP Voice Communications System 2.0 delivers enterprise-class scalability, support for remote teleworkers and SOHO environments, unified messaging through Microsoft Outlook, and cost savings through toll bypass, enabling voice to "ride free" across the IP network.

"During the past year, Shoreline has clearly become the voice communications platform of choice for companies with a passion to dominate the new economy," said John Fazio, president and CEO Shoreline Communications. "These are the companies investing in next generation IP infrastructures to improve organizational productivity and enhance customer relationships. And now, with release 2.0, we are delivering additional capabilities for larger enterprise customers who share that same vision of IP voice communications."

At the heart of the system is the standards-based DIVA software switching architecture, which uniquely distributes call handling intelligence across multiple local or remote locations, rather than centralizing it at the network core. DIVA gives companies a simple, "Lego-like" approach to building a distributed, easily scalable IP voice communications system that has no single point of failure. DIVA enables a customer to deploy a Shoreline system across local and multiple remote sites, yet still manage all distributed resources as a single, integrated IP voice communications system. This greatly simplifies such normally complex configuration and administration tasks as adds, moves, and changes.

One of Shoreline's customers is iPass, a premier provider of remote Internet access. "Our voice communications network is an absolutely critical element in our ability to support our partners and customers - without any compromise in system performance or availability," said Ron Calandra, VP of Operations at iPass Inc., a leading global virtual network provider based in Redwood City, CA. "We're confident that the newest release of the Shoreline IP Voice Communications system will continue to deliver the capabilities we need to support our business"

Release 2.0 includes two new network voice switches - the ShoreGear-24 for the growing enterprise and the ShoreGear-Teleworker for employees of the extended enterprise. The new release also includes feature-rich ShoreWare 2.0 software. The software resides on an NT server platform and includes such application services as voice mail, automated attendant, and call detail recording. ShoreWare 2.0 also comes with a new personal call manager application, which gives users the ability to easily dial a party by name using the system directory and their personal Outlook contacts, as well as providing customized call handling options. In addition, ShoreWare now delivers unified messaging that integrates voice mail with the user's e-mail, calendar, and database contacts within Microsoft Outlook .

"Shoreline has the type of IP voice communications system that the market needs now--it is simple, application-rich, flexible, and highly scalable," said Bill Hills, senior analyst at Aberdeen Group. "The system has excellent voice quality. Most importantly, Shoreline already has hundreds of happy customers. All in all, this is the most complete and tested VoIP communications system offering I have seen so far."

Enterprise Scalability and Reliability

Release 2.0's new 24-port, ShoreGear voice switch provides connectivity to 24 industry standard analog phones, plus trunking to the PSTN. The ShoreGear switch also has an auto-sensing 10/100 Mbps Ethernet port to connect to the IP backbone. With a maximum configuration a single Shoreline IP voice communications system can now scale to support up to 5,000 local and remote users.

New Teleworker plus "AnyPhone"

Release 2.0 also includes the new ShoreGear-Teleworker voice switch, which enables remote workers to seamlessly connect to Shoreline's IP voice communications system by leveraging the rapidly increasing availability of DSL. This will serve the growing number of Shoreline customers who need to connect users beyond the boundaries of the traditional enterprise.

With the "AnyPhone" functionality inherent in the ShoreWare software, users can reassign their complete user profile to their teleworking office or any location where a ShoreGear voice switch resides. More than call forwarding, users have the same functionality and services in their remote site as they would have at the office.

New Enterprise Functionality

The Shoreline 2.0 system is easily managed through the Web-based ShoreWare Director software, which combines a comprehensive view of the entire IP voice system with simple point-and-click installation, configuration and management. Further enhancing the systems ease-of-use, the Shoreline system now supports SNMP, providing integration with network management platforms such as HP OpenView.

Cost Savings

Release 2.0 includes a network call routing capability that can translate into significant cost savings for customers with multiple locations across the U.S. If a user in the Los Angeles office, for example, places a long distance call to New York, the Shoreline system will automatically route the call across the IP network to the "voice portal" in the New York office, where it exits onto the PSTN as a local call.

Price and Availability

The new Shoreline Communications System 2.0 is available in Q2, 2000. The ShoreGear 24 voice switch is priced at $4,995. The Teleworker solution - including the 4-port voice switch and the Teleworker site license - costs $1,995. The ShoreWare server license ranges from $1,695 to $16,000 depending on the size of the enterprise. User licenses are priced at $275 per user. There is no fee for desktop software, which includes the Personal Call Manager and provides unified messaging with Microsoft Outlook.

About Shoreline Communications

Shoreline Communications Inc. has been making IP voice communications a reality in the enterprise since October 1998, shipping more than 15,000 VoIP ports to enterprise and ASP customers. The award-winning Shoreline IP Voice Communications System is a platform based on Shoreline's Distributed Internet Voice Architecture (DIVA), designed to meet the requirements of enterprise and ASP customers for scalability, reliability, and manageability. In addition, the Shoreline system provides both a rich set of integrated voice services as well as standards-based interfaces to 3rd party voice applications that enhance personal and organizational productivity. For more information, visit www.goshoreline.com or call (408) 331-3300.