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Palisades Charter High School Implements ShoreTel's Unified Communications Solution

ShoreTel's Flexible, Reliable Phone System Puts a Telephone in Every Classroom, Automatically Notifies Appropriate School Personnel of 911 Emergencies
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SUNNYVALE, CA, January 9, 2008 - ShoreTel, Inc., (NASDAQ: SHOR), a leading provider of Pure IP Unified Communications solutions, today announced that Palisades Charter High School in Pacific Palisades, CA has replaced its PBX-based phone system with a highly reliable ShoreTel IP Unified Communications (UC) system that has allowed the school to put a telephone in every classroom. The flexible call handling and personalization capabilities of the ShoreTel UC system have enabled teachers to communicate more efficiently with peers, students, administrators and the community without the fear of being distracted by unwanted calls during precious class time. Palisades Charter High School has also implemented ShoreTel's E911 Notification Application, which immediately notifies appropriate school personnel of a 911 emergency, enhancing the school's ability to quickly and efficiently coordinate a response. With the ShoreTel UC system, school staff can now easily implement adds, moves, and changes, which significantly reduce ongoing maintenance costs.

"The ShoreTel UC system is so reliable, flexible, and easy to configure that it allows me to say 'yes' to the individual call handling requests that teachers and administrators make," said Maisha-Cole Perri, technology coordinator at Palisades Charter High School. "This was impossible with our PBX system because of the time and cost of bringing technicians to the site. Now I can make the changes myself. With ShoreTel, the telephone has become an important productivity tool that helps teachers and administrators do their jobs better."

E911 Notification Application

As part of the Palisades Charter High School deployment, Perri opted for ShoreTel's E911 Notification Application. Providing calling party information to the 911 service during an emergency is a standard feature of every ShoreTel system, but the E911 Notification Application takes 911 calling a step further. Whenever a ShoreTel phone is used to dial 911, the system automatically notifies the school's Executive Director, Director of Communications, School Police Officer, and Dean of Discipline of the call. Each person has an important and different role to play, and by receiving simultaneous notification, they can immediately create an appropriate and unified response to the emergency. Built-in messaging allows them to send text messages to each other from their desktops, further improving their ability to coordinate a timely response.

Call Scheduling Application

ShoreTel helps customers embed voice communications into their core business processes as part of a unified communications solution. At the school's request, ShoreTel Professional Services developed a custom call scheduling application that tracks each teacher's schedule and does not ring classroom phones during class hours. The application gives the teachers the best of both worlds, an in-class phone for communicating with peers, parents and administrators - and for emergency calls - but with no danger of being disturbed by calls during class time.

Easy Configuration

ShoreTel's ShoreWare Director has made it easy for Perri to configure the system for the specific needs of Palisades Charter High School teachers and administrators. For example, flexible hunt groups let the school decide which administration phones ring simultaneously or in a specific order to ensure all calls are answered with the least distraction. With pick-up groups, some administrators have the ability to pick up a call if everyone else is busy - even though their phone is not ringing.

"Unified Communications is all about productivity, and the Palisades Charter High School deployment illustrates how ShoreTel enhances productivity through unified messaging, flexible customization, and easy configuration and personalization," said Steve Timmerman, vice president of marketing at ShoreTel.

About ShoreTel, Inc.

ShoreTel, Inc., (NASDAQ: SHOR) is a leading provider of Pure IP unified communications systems. ShoreTel enables companies of any size to seamlessly integrate all communications-voice, data, messaging-with their business processes. Independent of device or location, ShoreTel's distributed software architecture eliminates the traditional costs, complexity and reliability issues typically associated with other solutions. ShoreTel continues to deliver the highest levels of customer satisfaction, ease of use and manageability while driving down the overall total cost of ownership. ShoreTel is headquartered in Sunnyvale, California, and has regional offices in the United Kingdom, Sydney, Australia and Munich, Germany. For more information, visit www.shoretel.com or call 1-877-80SHORE.