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Organizations Cut Complexity Costs and Lower TCO with ShoreTel Solutions Designed for the IP Age

Customer Savings From ShoreTel Unified Communications System Validates Lowest TCO Guarantee and Brilliantly Simple Approach
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SUNNYVALE, Calif., May 12, 2010 – ShoreTel® (NASDAQ: SHOR), the leading provider of brilliantly simple IP phone systems with fully integrated unified communications (UC), today announced that a growing number of customers are choosing ShoreTel because of its low total cost of ownership (TCO), backed by the ShoreTel Lowest Total Cost of Ownership Guarantee.

By designing a UC system from the ground up and exploiting the full power of IP, ShoreTel successfully untangled the complexity typically associated with other solutions—complexity that results in high maintenance and management costs. The ShoreTel Lowest TCO Guarantee Program uses independent third-party data to compare the actual costs a business incurs for its UC system over time. If the TCO analysis shows that ShoreTel's TCO is higher than a competitor's, ShoreTel will lower its price to beat the competition.

NEWS HIGHLIGHTS

  • Organizations are realizing dramatic cost savings year after year and reducing dependence on third-party contractors because the ShoreTel system is easy to administer, including doing adds, moves and changes in house.
  • The ShoreTel system is easy for staff to learn to use, eliminating the need to hire highly specialized staff, and reducing the time and cost of training.
  • ShoreTel's distributed architecture allows organizations to leverage existing infrastructure and migrate multilocation systems as time and budget permit.
  • Renowned for its obsessive focus on customer satisfaction, ShoreTel recently won a total of seven 2009 MarketTools CustomerSat Achievement in Customer Excellence (ACE) Awards, and has been named Best Overall VoIP Provider for six years in a row by independent research firm, Nemertes Research.

QUOTES

"With headquarters in Toronto, BDO Canada LLP is one of Canada's largest accounting services and advisory firms. The company's offices throughout Canada offer a wide range of financial services and strategies to a highly diverse clientele, and as its workforce became increasingly mobile, BDO Canada needed an easy-to-manage phone system that ensures all client calls reliably reach the company's accounting professionals—whether they are working at home, at a client site, or on the road."

- BDO Canada

"With about 100 offices across Canada, and many more remote workers, we need a flexible and easy-to-manage communication system. Remote support is simple thanks to the ShoreTel Director Web-based user interface which lets IT support staff quickly make moves, adds and changes—even from home, so we have the flexibility to address different requirements without having to be constantly moving around the country. When we bring a new office online, we can do all the setup in advance, and it only takes about 30 minutes to bring up the ShoreTel phone system at the new location. We don't need a lot of expensive post-implementation support and professional services—ShoreTel just works. Our TCO is also reduced because there’s no cost to stay current. Upgrades are included in the annual maintenance package—a huge cost advantage unrivalled by the other vendors we looked at."

- Claude Vèzina, manager, National Telecom, BDO Canada

Since the 1950s, AIPAC has grown into a 100,000-member national grassroots movement described by The New York Times as "the most important organization affecting America's relationship with Israel." Political advocacy is one of the most effective ways in which AIPAC works to accomplish its mission, and an efficient communication system is an important tool in helping the organization stay focused on its goals.

- American Israel Public Affairs Committee, Washington D.C.

"Staying in touch with our 100,000+ members and key influencers is vital to the success of our initiatives. Not only is the ShoreTel system highly reliable, but because it's intuitive to learn and manage, we don't need to track down and hire highly qualified staff to run it like we would with other systems. Deployment costs were lower than competing products, licensing costs are less and we've been able to free up IT staff to work on other projects. Overall, ShoreTel's low TCO means we're saving money and operating more efficiently."

- Chaim Yudkowsky, CIO, American Israel Public Affairs Committee

The San Francisco Society for the Prevention of Cruelty to Animals (SPCA) is a community-supported nonprofit dedicated to saving, protecting and caring for cats and dogs. As well as providing immediate care to animals that are homeless, ill or in need of an advocate, staff and volunteers also work to educate the community, reduce the number of unwanted kittens and puppies through spaying/neutering, and improve the quality of life for animals and their companions. Effective communications is the lifeblood of this nonprofit that relies exclusively on donations to provide its many services.

- San Francisco SPCA

"As a community-based nonprofit, our mission is to save and care for homeless animals. Our relationship with the community is critical to our success, and our communication with the public is dependent upon our ShoreTel telephone system. We deal with tens of thousands of customers each year, from adopters and donors to hospital clients who use our veterinary hospital. Effective communication systems are critical to us. Since we deployed ShoreTel, we have improved call completion by almost 40 percent, and have saved tens of thousands of dollars - money that we can reinvest directly into mission-critical programs. Very simply, we're able to use these funds to save the lives of more cats and dogs. Thanks for your easy-to-manage system, ShoreTel!."
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- Joe Boothby, IT Manager, San Francisco SPCA

"The ShoreTel deployments at BDO Canada, AIPAC and the San Francisco SPCA are prime examples of the increased value, in terms of productivity gains and lower costs, that organizations obtain from their ShoreTel systems. And it's especially gratifying when these benefits translate into the ability of organizations like these to do more with less. Our Lowest TCO Guarantee ensures that businesses across all market segments can upgrade and improve their communications capabilities with total confidence."

- Mark Arman, vice president of business development, ShoreTel

About ShoreTel, Inc.

ShoreTel, Inc., (NASDAQ: SHOR) is a leading provider of Pure IP unified communications solutions. ShoreTel enables companies of any size to seamlessly integrate all communications - voice, video, messaging and data - with their business processes. Independent of device or location, ShoreTel's distributed software architecture eliminates the traditional costs, complexity and reliability issues typically associated with other solutions. ShoreTel continues to deliver the highest levels of customer satisfaction, ease of use and manageability while driving down the overall total cost of ownership. ShoreTel is headquartered in Sunnyvale, California, and has regional offices in Austin, Texas, the United Kingdom, Sydney, Australia and Munich, Germany. For more information, visit www.shoretel.com or call 1-800-425-9385.