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John Jarvis Heads Up Award Winning VoIP Company ShoreTel as it Crosses the Atlantic

ShoreTel Looks To Europe To Grow Business
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London, May 23, 2005 - To leverage the predicted growth in the European VOIP equipment market, ShoreTel, Inc., the innovation leader in enterprise IP telephony, today announced the opening of a UK office to bring the benefits of next-generation voice technologies to the region's businesses via its handpicked community of resellers and business partners.

According to IDC, the European VOIP equipment market is estimated to be $11.4 billion in 2006. "ShoreTel's award-winning products and platform create cost-effective business phone systems that can bring voice and data together in powerful ways, including voice-and-data conferencing and virtual contact centers," comments Jarvis. "The simplicity and reliability of ShoreTel's IP voice technology means that convergence is no longer restricted and it is now a practical alternative for businesses of all types, sizes and geographic configurations. Voice and data are moving inexorably together, and ShoreTel's unique IP voice systems are now giving our customers a head start on the future as well as the competitive advantage today."

"ShoreTel has made headway into Europe with customer wins. We are committed to the market and to delivering productivity-boosting business phone systems, " said John Jarvis, CEO ShoreTel, EMEA. "We are looking to grow our in-house teams as well as recruit partners in the UK, France, Germany and Spain over the next 12 months."

"Jarvis brings his wide international experience, as CEO, director and consultant for companies such as Mitel and Cellular Design Services and in leading edge information technology from both the manufacturing and services sides of the IT and telecommunications industries," said John Combs, CEO ShoreTel Inc., "We are confident of success across Europe under Jarvis' leadership.

Supporting ShoreTel's position as the innovation leader in enterprise IP telephony, the company participates in regular customer satisfaction surveys across its end-user base and measures the success of its reseller community against these results. In addition, and for the second year running, ShoreTel has swept the board in a comprehensive study of VoIP adoption conducted by Nemertes Research. A wide range of businesses reported that ShoreTel's VoIP solution is the easiest to implement, manage, and use, comes with the best support and customer service.

About ShoreTel, Inc.

ShoreTel is the fastest growing IP PBX company in the United States and the leader in customer satisfaction. The company has shipped its groundbreaking solutions since 1998 and continues to outpace the rapidly expanding VoIP market with technological advances and sales that are doubling year over year. ShoreTel voice systems are designed to make businesses smarter, setting new standards for usability and manageability while reducing telecommunications costs. A uniquely distributed architecture extends enterprise-class voice services to every office and outpost, keeping employees fully connected wherever they go. A select, worldwide group of channel partners provide top-notch service and support. For more information, visit http://www.shoretel.com or call 1-877-80SHORE