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FCS Global Named ShoreTel Reseller in UK and Ireland

Global independent communications company strengthens ShoreTel’s international reach
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London, UK, May 17, 2013 – ShoreTel® (Nasdaq: SHOR), the leading provider of brilliantly simple unified communications platforms, including business phone systems, applications and mobile UC solutions, today announced that FCS Global, an Ireland-based global independent communications company that provides communication solutions including voice, data and networking, has been named an Authorised Partner. FCS can now offer ShoreTel unified communications solutions to its selection of small, medium and large corporate clients across the UK and Irish markets.

FCS Global currently operates in over 170 countries and plays a significant role in the simplification of corporate communications worldwide.

FCS Global is in the process of providing a ShoreTel system to its charity partner Console, a suicide prevention call centre based in various locations across Ireland. Plans are underway for Console to expand throughout the UK and FCS Global to support its growth with the easily scalable ShoreTel UC solutions.

Brian Hagan, chief executive officer at FCS Global, said, “We are delighted to become a value-added solution provider for ShoreTel. I expect the relationship between the two organisations to advance and grow both our market shares in the unified communications industry”.

He added, “We have installed and are using ShoreTel’s IP phone system with unified communications and contact centre throughout the FCS Global worldwide network. This makes it easier to recommend the ShoreTel system to our clients, as we are satisfied customers ourselves.”

FCS Global was primarily formed as a support service provider in the Irish market for contact centres and enterprise networks before it expanded to provide global services for multinational clients, adding multi-technology platform capabilities, specialising in legacy and IP Voice technologies.

“We are excited to be working so closely with FCS Global. It is a company with over 500,000 ports serviced globally, and a worldwide outreach,” said Adrian Hipkiss, ShoreTel’s vice president & managing director EMEA. “Our partnership will enable FCS to offer ShoreTel UC platforms to its extensive client base, providing them with sophisticated systems while maintaining an affordable price-point and user-simplicity.”

About ShoreTel

ShoreTel, Inc. (NASDAQ: SHOR) is the provider of brilliantly simple Unified Communication (UC) solutions based on its award-winning IP business phone system. We offer organizations of all sizes integrated, voice, video, data, and mobile communications on an open, distributed IP architecture that helps significantly reduce the complexity and costs typically associated with other solutions. The feature-rich ShoreTel UC system offers the lowest total cost of ownership (TCO) and the highest customer satisfaction in the industry, in part because it is easy to deploy, manage, scale and use. Increasingly, companies around the world are finding a competitive edge by replacing business-as-usual with new thinking, and choosing ShoreTel to handle their integrated business communication. ShoreTel is based in Sunnyvale, California, and has regional offices in Austin, Texas, United Kingdom, Sydney, Australia and Munich, Germany. For more information, visit www.shoretel.com.

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ShoreTel and the ShoreTel logo are trademarks or registered trademarks of ShoreTel, Inc. in the United States and/or other countries. All other trademarks, trade names and service marks herein are the property of their respective owners.