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The Evangelical Lutheran Good Samaritan Society Deploys ShoreTel Unified Communications to Enhance Patient Care

Nation's Largest Not-for-profit Long-term Care Provider Employs ShoreTel's Reliable, Easy to Use Solution to Support Mission-critical Applications
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SUNNYVALE, Calif., March 1, 2010 – ShoreTel® (NASDAQ: SHOR), the leading provider of brilliantly simple IP phone systems with fully integrated Unified Communications (UC), today announced that The Evangelical Lutheran Good Samaritan Society is in the process of deploying a ShoreTel UC system across 200 offices in the United States. The Society is the nation's largest not-for-profit long-term care provider, with an 88-year history of creating communities where people can find meaningful lives and fulfilling work.

When The Evangelical Lutheran Good Samaritan Society prepared to upgrade its communications system, it carefully evaluated several IP system vendors to determine the one that would best serve its patients, residents, staff and other constituents. In selecting ShoreTel, the Society noted its simplified management, ease of use, and highly reliable distributed architecture.

At the HIMSS10 conference Rusty Williams, vice president for information services and technology of The Evangelical Lutheran Good Samaritan Society, is speaking about the ShoreTel deployment and the positive impact it will make on patient and resident care. The session, titled "Good Samaritan Society – Improving Patient Care with All IP Based Unified Communications Solutions," will be held on Monday, March 1 from 2:30-3:15 pm in Pavilion 607 and also features Bernard Gutnick, senior director of product marketing for ShoreTel. Show attendees can also visit ShoreTel in booth #6157.


  • The Evangelical Lutheran Good Samaritan Society is deploying the ShoreTel UC system to support more than 17,000 end users in an installation that includes about 5,000 mobile devices and reaches across 200 offices in the United States.
  • With its new ShoreTel UC system, the Society can:
    • Preserve its investments in wireless
    • Focus on WAN resiliency and bandwidth utilization
    • Provide for virtual administration
    • Enable mobile workers to answer calls on their desk or mobile phones
    • Reduce costs, increase productivity and enhance service
  • The deployment is being rolled out in several stages, and the phased implementation is an excellent example of the ShoreTel 360 Migration Program at work, which enables the Society to phase out its legacy equipment, integrate new elements and scale its system without disrupting its communications services.
  • Key applications include:
    • Wireless applications with SocketMobile 650 PC WIFI WM6 phone running SIP Softphone to assist staff-to-staff communications
    • Centralized receptionist
    • Virtual receptionist
    • Remote voicemail and automated attendant
    • Desktop applications
    • Centralized corporate directory via Active Directory, with internal phone book integration and single sign-on
  • Key benefits include:
    • Shortened time for medical lift assistance
    • Improved patient and resident care – reduced time for treatment
    • Measured time savings
    • Dollar savings from simplified support
  • The Society is a religious, charitable, nonprofit long-term care organization founded in 1922 in Arthur, N.D., and its national headquarters are located in Sioux Falls, S.D.
  • The organization currently serves 19,372 patients and residents in 243 locations throughout 24 states. There are 22,322 Society employees.


"Because of the mission-critical nature of our services, it was very important to find a solution that could meet our needs and enhance our ability to provide long-term medical care and support to our thousands of residents and patients. The ShoreTel system does exactly that, and the flexibility of the solution opens up new opportunities for us to customize our own applications and use the communication system in creative ways in the future, such as doing point-to-point video between a resident or patient in one of our nursing homes with a caregiver working in a different location."

– Rusty Williams, Vice President for Information Services and Technology, the Good Samaritan Society

"ShoreTel is proud that we're able to support and contribute to the Good Samaritan Society's long history of doing charitable works for the community. Our UC system delivers the ease of use and reliability that are crucial in the healthcare industry where fast, high-quality communications and quick response times are critical. Medical personnel's time is better spent on patient care, not on trying to figure out a complicated phone system."

– John W. Combs, Chief Executive Officer, ShoreTel

About ShoreTel, Inc.

ShoreTel, Inc., (NASDAQ: SHOR) is a leading provider of Pure IP unified communications solutions. ShoreTel enables companies of any size to seamlessly integrate all communications - voice, video, messaging and data - with their business processes. Independent of device or location, ShoreTel's distributed software architecture eliminates the traditional costs, complexity and reliability issues typically associated with other solutions. ShoreTel continues to deliver the highest levels of customer satisfaction, ease of use and manageability while driving down the overall total cost of ownership. ShoreTel is headquartered in Sunnyvale, California, and has regional offices in Austin, Texas, the United Kingdom, Sydney, Australia and Munich, Germany. For more information, visit or call 1-800-425-9385.

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