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Buffalo Bills Rely on ShoreTel Communications System On and Off the Field

ShoreTel powering 400 phones, improving employee productivity while reducing costs
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Sunnyvale, Calif. – Dec. 9, 2014 – ShoreTel® (NASDAQ: SHOR), the leading provider of brilliantly simple phone systems and unified communications (UC) solutions, today announced the professional football team Buffalo Bills has selected and installed a ShoreTel unified communications system to improve staff productivity and fan satisfaction. The system is installed on 400 phones at the Ralph Wilson Stadium and the ADPRO Sports Training Center. Among ShoreTel’s software offerings, the Buffalo Bills are using ShoreTel Enterprise Contact Center for their call centers and ShoreTel Mobility, which extends the phone system to employees’ smartphones and tablets.

During the offseason, the Bills’ stadium underwent a major remodel, which enabled the organization to re-evaluate its communications provider. After considering other VoIP solutions with the guidance of ShoreTel channel partner PremCom, the Buffalo Bills selected ShoreTel.

“The ease of use and installation of the ShoreTel system was a huge factor in our decision,” said Dan Evans, vice president of information technology at the Buffalo Bills. “The system’s capability to grow with us as we expand was also an important consideration. From the cut-over standpoint, the installation process was seamless.”

Among the early feedback from employees is that they enjoy being able to customize their ShoreTel phone, speed dials and more without IT support. The team’s use of ShoreTel Enterprise Contact Center improved productivity and efficiency in its ticket office. The Bills also rely on ShoreTel technology for on-the-field communication on game days, since the phones on the field communications cart are part of the ShoreTel system. Phones can also be quickly provisioned to visiting team staff and TV crews at the location of their choice.

Meanwhile, the ShoreTel system has enabled the team’s IT staff to reduce costs in several key areas. “Our monthly maintenance costs have decreased,” Evans said. “And our equipment and environmental footprints have been greatly reduced. Instead of a separate server room, our ShoreTel gear fits in half a rack, and our power consumption is also much lower as a result.”

“The Buffalo Bills are leveraging the power of ShoreTel’s integrated communications system and mobility application to improve employee productivity whether they are in the office, on the sidelines of a game, or in a remote location,” said Mark Roberts, chief marketing officer at ShoreTel. “The Bills are the second professional football team to use ShoreTel technology to win on and off the playing field, joining an impressive roster of sports customers including six professional basketball, four professional baseball, and two professional hockey teams.”

 

About ShoreTel, Inc.

ShoreTel, Inc., (NASDAQ: SHOR) is a leading provider of Pure IP unified communications solutions. ShoreTel enables companies of any size to seamlessly integrate all communications - voice, video, messaging and data - with their business processes. Independent of device or location, ShoreTel's distributed software architecture eliminates the traditional costs, complexity and reliability issues typically associated with other solutions. ShoreTel continues to deliver the highest levels of customer satisfaction, ease of use and manageability while driving down the overall total cost of ownership. ShoreTel is headquartered in Sunnyvale, California, and has regional offices in Austin, Texas, the United Kingdom, Sydney, Australia and Munich, Germany. For more information, visit www.shoretel.com or call 1-800-425-9385.