SUNNYVALE, Calif. – May 19, 2016 – ShoreTel® (NASDAQ: SHOR), the leading provider of brilliantly simple unified communications (UC) solutions and phone systems, today announced the Milwaukee Brewers® are relying on a ShoreTel solution to increase employee productivity and improve communications between staff and fans.
The team decided to replace their 16-year-old communications system and evaluated several VoIP providers. The Brewers selected a ShoreTel solution for its ease of management, robust telephony and other tools available to all users, and native CRM integration.
Working closely with ShoreTel partner Converged Technology Professionals, the team purchased a ShoreTel onsite solution with conferencing, integrated Enterprise Contact Center, integrated Microsoft Dynamics® CRM, and the ShoreTel Hybrid Scribe application via the cloud. (Hybrid Scribe provides transcription of voicemails into email text.) ShoreTel is now being used by 250 staff members at Miller Park, along with 70 contact center agents, and the system will be rolled out to the team’s Phoenix Spring training facility in the future.
“From the very first demo to the day-to-day use now, we like the simplicity of the ShoreTel solution – for end users and administrators alike,” said Nick Watson, vice president of information technology at the Milwaukee Brewers. “The web-based system management makes user administration fast and efficient. For employees, the solution delivers reliable, top-quality service with features that can make them more productive.” Watson notes that with ShoreTel, everyone has the ability to use built-in tools like Instant Messaging, Presence status, and call handling options that enable calls to be routed to mobile phones or other locations. These tools, along with many others, save time and increase efficiency.
The Brewers have two ticket office groups and the transition to ShoreTel Enterprise Contact Center has been smooth. “Our agents are impressed with the ShoreTel system, and the analytics provided by the system will allow our supervisors to make informed business decisions.” Soon, Watson and team will add integration to their Microsoft Dynamics CRM system, to further improve agent productivity.
“The Milwaukee Brewers are leveraging the power of ShoreTel’s integrated UC system, including contact center and the unique ability to deliver an application from the cloud with ShoreTel Hybrid Scribe, to improve employee efficiency and streamline communications,” said Mike Healy, chief financial officer at ShoreTel. “With customers that range from local governments to enterprise-sized organizations to professional sports teams, ShoreTel is committed to providing reliable, flexible solutions onsite, in the cloud or a combination of the two.”
“We are honored to be the trusted provider for the Brewers, and it has been fantastic working with Nick and the whole IT team on their ShoreTel system,” said Chris Frey, vice president of operations at Converged Technology Professionals. “We’re big fans of ShoreTel and of the Brewers, and know their communications system will deliver winning results for the team.”
The Brewers are the sixth professional baseball team to select ShoreTel for their communications needs, joining the San Francisco Giants, Los Angeles Dodgers, Boston Red Sox, Cleveland Indians and Miami Marlins.
About ShoreTel, Inc.
ShoreTel, Inc. (NASDAQ: SHOR) is a leading provider of brilliantly simple unified communications (UC) products, cloud services and IP phone systems powering today’s always-on workforce. Its flexible communications solutions for contact centers and cloud, onsite and hybrid UC environments eliminate complexity, reduce cost and improve productivity. Recognized for its industry-leading customer experience and support, ShoreTel’s innovative contact center solutions, application integration, collaboration tools, mobility, SIP trunking and business phones enable users to communicate and collaborate no matter the time, place or device, with minimal demand on IT resources. ShoreTel is headquartered in Sunnyvale, Calif., and has regional offices and partners worldwide. For more information, visit shoretel.com.
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ShoreTel, the ShoreTel logo and “brilliantly simple” are trademarks or registered trademarks of ShoreTel, Inc. in the United States and/or other countries. Milwaukee Brewers, Boston Red Sox, San Francisco Giants, Los Angeles Dodgers, Cleveland Indians, and Miami Marlins are trademarks or registered trademarks of each of them. Microsoft Dynamics® is a trademark or registered trademark of Microsoft Corporation. All other trademarks, trade names and service marks herein are the property of their respective owners.