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CorvisaCloud Launches Private Connectivity Service to Enhance Quality of Service

CorvisaCloud Taps Equinix to Extend Security, Control to Enterprise Contact Center Communications
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Milwaukee, Wis. – Mar. 18, 2014 – Cloud-based contact center provider, CorvisaCloud, LLC., today announced the addition of private network connectivity between the CorvisaCloud network and customer office locations to deliver increased control, scalability and data security. Through an agreement with the leading data center and interconnection provider, Equinix, the new service will extend the enterprise-ready capabilities of CorvisaCloud’s contact center software with increased quality and uptime.

Private connectivity enables assurance of voice quality/Quality of Service (QoS), added control over scalability and increased data security for clients of CorvisaCloud’s CorvisaOne™ contact center software and VoIP business phone platform. By creating a direct link between the CorvisaCloud network and client locations, the private connection removes the need to transmit data over the public Internet thereby bringing peace of mind to enterprise contact centers.

"Nothing is more important than reliability, quality and security for enterprise communications, said CorvisaCloud Vice President of Engineering, Andy Brezinsky. "Our goal is to create the best contact center solution that combines the ease, cost-savings and efficiency of the cloud while meeting the stringent requirements of enterprise customers. By working with Equinix to offer private connectivity, we have strengthened our ability to consistently deliver a level of service that ensures our customers’ success."

The CorvisaOne contact center suite uniquely supports rich inbound and outbound contact center functionalities, a full VoIP PBX business phone system and seamless CRM integration, designed to help businesses make the most of every interaction with their customers.

The Equinix Ethernet Exchange offers CorvisaCloud access to all metro Ethernet providers on the exchange, covering major markets in North America, Europe and Asia. CorvisaCloud will also be utilizing Equinix’s Internet Business Exchange™ (IBX®) data center as its primary point for interconnections to customers and carriers, which will help to facilitate and optimize the private connectivity services.

The CorvisaCloud private connectivity service is an important option for enterprise communications, however private connections are not required to use CorvisaCloud’s products. To learn more about the service, visit CorvisaCloud at Enterprise Connect in Orlando on March 17-19, 2014 at booth #1337 or visit www.corvisacloud.com.

About ShoreTel, Inc.
ShoreTel, Inc. (NASDAQ: SHOR) is a leading provider of brilliantly simple unified communications (UC) products, cloud services and IP phone systems powering today’s always-on workforce. Its flexible communications solutions for contact centers and cloud, onsite and hybrid UC environments eliminate complexity, reduce cost and improve productivity. Recognized for its industry-leading customer experience and support, ShoreTel’s innovative contact center solutions, application integration, collaboration tools, mobility, SIP trunking and business phones enable users to communicate and collaborate no matter the time, place or device, with minimal demand on IT resources. ShoreTel is headquartered in Sunnyvale, Calif., and has regional offices and partners worldwide. For more information, visit www.shoretel.com.

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