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Welcome to the ShoreTel Blog

Migrating to the Cloud? 3 Reasons to Start with Your Phone System
December 15, 2016
Written by Pam Bednarczyk, Content Marketing Manager, ShoreTel
As more businesses adopt cloud-based solutions, their IT managers face the practical challenge of how to execute the transition. If you’re an IT manager looking to save time, simplify maintenance and get the most from your cloud investments, it makes sense to focus on migrating one service at a...
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The Evolution of Communication
December 14, 2016
Written by Pam Bednarczyk, Content Marketing Manager, ShoreTel
The end of the year is both a time for reflection and a time to think about all that the future will hold. A new video, which premiered last week at the 2016 ShoreTelOne Global Partner Conference , takes a look back at the evolution of communication and a look forward at where the industry is...
Two cycling racers
December 13, 2016
Written by Jamie Romanin, Managing Director Australia & New Zealand, ShoreTel
There’s no better way to build a business relationship than through a shared passion away from the office – which for me is cycling. And it’s not just me who thinks that. The executive cycling community has exploded in Australia and internationally, and I’d go as far as saying that it has replaced...
2016 ShoreTelOne Global Partner Conference logo
December 09, 2016
Written by Pam Bednarczyk, Content Marketing Manager
The 2016 ShoreTelOne Global Partner Conference took place this past week at the Gaylord Palms Resort in Orlando, Fla. The conference kicked off on Dec. 6 with a keynote speech from ShoreTel CEO Don Joos who shared ShoreTel’s strategic vision for transformation with the hundreds of ShoreTel partners...
Categories: Blog, Channel Partners, Event
cloud computing conceptual image
December 07, 2016
Written by Pam Bednarczyk, Content Marketing Manager
Thanks to advantages such as scalability, expense reduction and streamlined administration, it’s easy to see why more and more organizations are turning to the cloud for their business communications needs. In fact, a recent No Jitter cloud communications survey of enterprise IT professionals found...
Mother helping baby boy to walk
December 06, 2016
Written by Frederic Gillant, Vice President & Managing Director of Asia Pacific
When it comes to unified communications, companies should take their time and get it right. Companies are always looking for the next big idea. But, as the old saying goes, Rome was not built in a day. Sometimes it is best to start out small, then move on to bigger things. Take unified...
image of connected data points
December 02, 2016
Written by Rick Barbosa, Senior Vendor Business Manager, Ingram Micro
The growing adoption of “anytime, anywhere” work styles is driving businesses of all sizes to demand access to content and collaboration tools across multiple devices, including desktop computers, laptops, smartphones and tablets. Unified Communications & Collaboration (UCC) addresses this...
Tags: Ingram Micro
Office workers wearing headsets
December 01, 2016
Written by Paula Dymond, NA Distribution Marketing Manager, Jabra
UCaaS (Unified Communications as a Service) platforms are quickly changing the way people communicate and work. Companies now need to look at something they may not have considered before: How to deploy headsets for their many different employees? Most businesses haven’t had much experience with...
Tags: Jabra
SJS Solutions ShoreTel Guest Blog
November 29, 2016
Written by Stephen Pace, CEO, SJS Solutions
With billions in revenue lost through disengaged agents and the inevitable (and costly) round of re-hires, onboarding and training, agent disengagement is a growing challenge. Can it be solved? Here’s our take on it…. How many agents left your contact center in the last 12 months? The year before...
Xima Software Chronicall
November 28, 2016
Written by Jon Florence, Director of Sales, Xima Software
In order to truly understand the Voice of the Customer you must first think like the customer and understand they are going to view your solution differently than you do. For instance, Xima Partners may focus and ask questions like how easy installation process, or what is my cost as a reseller and...


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