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Welcome to the ShoreTel Blog

Research Report
November 16, 2016
Written by Pam Bednarczyk, Content Marketing Manager
If you’re in the process of researching unified communications (UC) and want to gain additional insights to assist you in the decision-making process, check out our recent webinar entitled, “ UC Deployment Options: Getting The Most Value, Flexibility and Choice .” ShoreTel CMO Mark Roberts explores...
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Physician speaking on phone while looking at computer
November 15, 2016
Written by Marc Davis, Senior Product Manager, Contact Center, Spok
Contact center staff do so much more than field calls in today’s modern hospital. Healthcare contact centers have evolved from siloed call centers to multi-functional communications hubs. They touch virtually every area of the hospital. Their expanded responsibilities, including their vital role in...
Tags: Spok
ScanSource logo
November 10, 2016
Written by Brian Cuppett, Vice President of Merchandising, ScanSource Communications
ScanSource focuses on adding value to our ShoreTel resellers in many ways. We invest our time and energy in marketing and enablement programs for our partners such as customized marketing packages, strategic marketing planning, lead generation and more. Here is a look at trends and hot tips to help...
Keyboard with a SAVE TIME key
November 09, 2016
Written by Pam Bednarczyk, Content Marketing Manager
With the switch back to Daylight Savings Time this past weekend, many individuals in North America and other countries worldwide like to think they’ve gained back an hour of precious time. But for the overworked, spread-too-thin IT managers of the world, even one extra hour of time won’t help much...
Happy Female Call Center Agent Speaking with Customer
November 08, 2016
Written by Tim Zarkovacki, Solutions Architect, Palitto Consulting Services
"Thank you for calling Acme Company. What is your account number?" Have you heard this on the other line before? If so, you know how frustrating it is when the company you're calling doesn't know who you are. What if you instead heard, "Thanks for calling in today, Mr. Smith! Are you still having...
OakSI Guest Blog for ShoreTel
November 03, 2016
Written by Laura Emm, PR, OakSI
In an office overlooking the vast, rolling fields of Buckinghamshire, UK, you may not expect to find the operations centre for one of the leasing specialist foreign exchange consultancy firms, who, each year, help their customers manage $1 billion. International FX (IFX) began as a two-person...
ARN ICT Industry Awards 2016 Telecommunications Vendor of the Year
November 02, 2016
Written by Frederic Gillant, Vice President & Managing Director of Asia Pacific
At a ceremony attended last month by the Australian IT Channel in Sydney, ShoreTel proudly accepted an award for Telecommunications Vendor of the Year at the ARN ICT Industry Awards 2016 . ShoreTel was recognised for its commitment to a 100 percent indirect channel strategy and the expansion of its...
ManoByte Guest Blog: 4 Ways Today's VoIP Solutions Help Solve Common Communication Issues
November 01, 2016
Written by Amy Post, Director of Marketing, ManoByte
Think back to what your organization looked like 25 years ago. You likely are envisioning big computer screens and massive phones that were used only to take and receive calls. If you look around today, you likely see much thinner computer screens or laptops, but in many cases, that big dinosaur...
Tags: ManoByte
Frederic Gillant ShoreTel Guest Blog
October 28, 2016
Written by Frederic Gillant, Vice President & Managing Director of Asia Pacific
I don’t know about you, but I love movies. And not just the big blockbusters either. Some of my favourite films are the ones that the Oscars completely overlooked. That’s not to say that I think accolades are unimportant. But, I agree with Harvey Weinstein, the head of Miramax, who says he never...
Motivating Agents: How to Make Contests Your New Status Quo
October 27, 2016
Written by Kathleen Kelly, CEO & Chairman, dvsAnalytics, Inc.
Customer contact centers’ roles are paramount in today’s business, often carrying their company’s success on their shoulders. A single customer’s loyalty can lead to 10 times the value of their original purchase, and its ripple effect has a much wider reach with 69% of Americans saying they’d...
Tags: gamification

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