ZDNet | ShoreTel intros AppFuse integrated phone system; aimed at Salesforce customers
ShoreTel is expanding its Sky cloud-based product portfolio with the introduction of AppFuse, a new application integration solution that is intended to unify CRM with the telephone.
But more so, ShoreTel is hoping to attract Salesforce.com customers in particular as it touts the platform "as the first true cloud-to-cloud integrated business phone system solution for Salesforce.com."
Brent Barbara, senior director of alliances and solutions engineering, explained further in prepared remarks that "ShoreTel Sky AppFuse represents the culmination of our vision that Salesforce should serve as the comprehensive record for customer and prospect interactions for the entire business."
Read more at ZDNet.