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Welcome to the ShoreTel Blog

December 30, 2011
Written by admin
Historically, the call center has been focused on person-to-person collaboration in which the focus was developing a system that allows a customer service representative to efficiently handle calls from customers.
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Categories: Hosted Communications
December 30, 2011
Written by admin
A recent request for information from FedBizOps.gov revealed that the U.S. Department of Veteran Affairs is working to deploy a cloud-based business telephone system, InformationWeek reported.
December 30, 2011
Written by Ray Lieu, Sr Mgr SW Eng
M5 Networks - a provider of cloud-based telephone services for businesses - is teaming up with the Hochstein School of Music for a program called M5 Rocks. M5 Rocks is about much more than just finding time to jam: There's no better way to build a team than to start a band.
Categories: In the News
December 29, 2011
Written by admin
During 2011, cloud computing emerged as a key enterprise and small business technology, enabling organizations to get more done while using fewer resources.
December 29, 2011
Written by ShoreTel, Brilliantly Simple
Virtualization technology has taken a firm hold in organizations. Most IT departments have virtualized applications and servers as a way to drive cost savings and more efficiently use resources. Virtualizing your IP PBX and call centers can help you ring in more savings. Thousands of customers...
December 28, 2011
Written by admin
Current economic conditions are creating an environment in which small businesses need to find ways to improve their operational capabilities while reducing costs.
Categories: Hosted Communications
December 28, 2011
Written by admin
In Muskegon County, Michigan, the local government plans to consolidate its current telephony infrastructure into a new business phone service system built on voice over IP technologies, the Muskegon Chronicle reported.
Categories: Hosted Communications
December 28, 2011
Written by ShoreTel, Brilliantly Simple
Businesses of all sizes and in all industries recognize the value of unified communications. UC improves the speed of communication by improving collaboration and access to information. Connecting business processes with communications systems can drive even greater efficiencies by reducing delays...
December 27, 2011
Written by admin
Historically, businesses approach unified communications technology as a collection of various technologies, including business phone services, videoconferencing, text messaging, email and other similar systems.
December 27, 2011
Written by Graham Ferguson, Sr. International Product Manager
Once in a while you get a request from a channel partner that develops into a broader relationship. So it was in EMEA when a channel partner was looking into a customer request for a door-entry system compatible with the ShoreTel UC platform . There are many phone-based entry systems where the...

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