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December 29, 2008
Written by ShoreTel, Brilliantly Simple
Absolutely not! This myth should have disappeared a long time ago, but vendors with half-baked solutions taint the market for the rest of us, and vendors without a UC solution have an interest in keeping the myth alive. In the early days of software development, enterprise solutions often required...
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December 23, 2008
Written by ShoreTel, Brilliantly Simple
No! Early adopters of new technologies often base their decisions on anticipated benefits with few truly dependable metrics to guide them. However, the Unified Communications industry is now mature enough to offer sufficient data for a detailed total cost of ownership (TCO) analysis that can serve...
December 16, 2008
Written by ShoreTel, Brilliantly Simple
Yesterday was Green Monday - the busiest online shopping day of the year, surpassing Cyber Monday - and many retailers realized a boost in online traffic as shoppers scramble to get good deals and free shipping in time for Christmas. But even though online shopping is supposed to eliminate hassle,...
Categories: Customer Experiences
December 10, 2008
Written by ShoreTel, Brilliantly Simple
As businesses attempt to control capital spending, they are looking harder for enterprise communications solutions that give them more for less. That's why many of them are turning to ShoreTel to help them cut costs and better weather the economic crisis. I recently had the chance to discuss this...
Categories: CEO
December 04, 2008
Written by ShoreTel, Brilliantly Simple
Of all the industry accolades ShoreTel garners, none gives me more pleasure than those related to customer satisfaction. We recently received the CustomerSat ACE award for Overall Customer Satisfaction for the second year in a row, together with an ACE award for Technical Support Satisfaction. The...
Categories: Awards
November 24, 2008
Written by ShoreTel, Brilliantly Simple
When it comes to growing a dynamic and innovative company, the recipe for success lies in the value of the technology and in the talent of the leadership. And for that reason, I am pleased to welcome Mike Gregoire, chairman, president and CEO of Taleo Corporation, to our board of directors. You can...
Categories: CEO
November 20, 2008
Written by ShoreTel, Brilliantly Simple
We could not be more thankful to you - our raving fans - who all helped make VoiceCon San Francisco 2008 such a tremendous success for everyone here at ShoreTel. If you had the opportunity to attend, you may have noticed that our booth was consistently packed with people! It was truly, ‘standing...
Categories: CEO
November 12, 2008
Written by Kevin Gavin, CMO
How many times have you heard someone tell you, "Wait a minute, and I'll try to conference you in...?" Voice calls, audio conferences, video, Web conferences, all offer time and cost-savings opportunities for immediate collaboration, yet many organizations struggle to put these opportunities at...
Categories: Uncategorized
November 12, 2008
Written by ShoreTel, Brilliantly Simple
People go to trade shows for a number of different reasons, and the crowds that are flocking to ShoreTel Booth 317 at VoiceCon San Francisco are no exception. Over the past day or so, we’ve been visited by everyone from prospective customers to intrigued technologists, and from satisfied partners...
Categories: CEO
November 07, 2008
Written by ShoreTel, Brilliantly Simple
VoiceCon is a showcase for the unified communications industry, and an important opportunity for ShoreTel to highlight our latest innovations and participate in thought-provoking, insightful, and educational expert discussions. We're proud to be a platinum sponsor of VoiceCon San Francisco 2008...
Categories: CEO

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