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A Year In Review

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As we enter the New Year, 2009 presents one of the biggest paradoxes I've seen in all my years as CEO of ShoreTel. While there are undoubtedly strong feelings of optimism and change, the global economic hardship continues and many people are looking out their windows at the wintry sky and wondering what lies ahead.

In order to move forward, you have to understand where you have come from, and with that in mind, I'd like to first acknowledge a few of ShoreTel's 2008 milestones that continue to reflect the core values upon which we have built our business:

  1. ShoreTel continued to deliver the highest levels of customer satisfaction in the industry:

    • We received the CustomerSat ACE award for Overall Customer Satisfaction for the second year in a row, together with an ACE award for Technical Support Satisfaction.

    • For the 5th year in a row, ShoreTel was ranked #1 in Customer Satisfaction in the Nemertes PilotHouse Awards for Unified Communications and Collaboration 

  2. We grew our customer and partner base in record numbers, ending the first quarter of our fiscal year with over 8,800 customers and more than 600 partners worldwide.

  3. On the financial front, ShoreTel delivered its highest ever revenue quarter in the first quarter of the 2009 fiscal year and is starting the New Year with no debt, and money in the bank.

  4. In October we launched our largest global product release with the introduction of ShoreTel 8.1, expanding new international capabilities into Europe and Asia in particular.

  5. The grass was greener on this side: ShoreTel UC system was found to consume up to 62% less energy than the Cisco Unified Communications Manager, according to independent testing firm The Tolly Group.


So despite the economic uncertainty that surrounds us, ShoreTel enters 2009 with unwavering optimism and a continued and steadfast belief in the value of our products and services. Though no one can fully predict what the New Year may bring, we know from experience that our strategic focus on our customers, partners, employees and core business values remain the key to ShoreTel’s success.

John W. Combs