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Utah State University Gives ShoreTel Top-Grade for Campus-Wide UC

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Utah State University (USU) is our newest education customer, joining a roster of 1,400 schools, colleges and universities around the globe. USU has begun implementing and using ShoreTel integrated business communication solutions to serve thousands of academic and administrative staff members.

The university was looking for a new solution to replace their outdated system and selected ShoreTel because of its low cost of ownership, ease of use and overall ease of deployment and maintenance.

USU purchased the full portfolio of ShoreTel offerings including the ShoreTel IP-PBX solution with integrated unified communications, ShoreTel Enterprise Contact Center (ECC), ShoreTel Mobility, and ShoreTel Conferencing along with implementation and professional services. The UC and contact center installs are complete across 3,600 phones, and the roll-out of mobility and conferencing is currently taking place.

“ShoreTel was less expensive to purchase and install than other UC providers, and we are seeing other cost benefits as well,” said Amy Kitchen, business officer, information technology at USU. “ShoreTel is easy to administer and does not require the IT man power of other solutions, since users can do many tasks on their own. Along that same theme, the solution is so simple to use. Initially staff were skeptical about having to learn a new system, but the feedback has been very positive and everyone loves its ease of use.”

Continues Kitchen: “We’ve seen enhanced employee productivity since installing ShoreTel just by using ShoreTel Communicator, since there are so many functions that can happen within this one tool. Another huge time saver is having a full faculty and staff directory at our fingertips – no more flipping through a paper copy phone directory or navigating our website to pull extensions. Now users open ShoreTel Communicator, search for the person they need to call, and with one click, the phone is dialing!”