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Utah Companies Pioneers in Unified Communications

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Did you know today is an official Utah state holiday? Pioneer Day celebrates the pioneers who arrived at the Salt Lake Valley on July 24, 1847. And when it comes to Unified Communications, many Utah companies have been pioneers in the UC space, leading the way for companies looking for brilliantly simple solutions.

One of these companies is Jones Waldo Holbrook & McDonough who was one of the first large law firm in Utah who purchased ShoreTel. Jones Waldo Holbrook & McDonough is a full-service law firm based in Salt Lake City with extensive experience in all aspects of corporate, business, real estate, and litigation law. In 2006, Jones Waldo was utilizing a Harris PBX-based telephone system, and learned that Harris would no longer be supporting their system. They evaluated Voice over IP vendors and selected ShoreTel. Jones Waldo has seen many benefits including enhanced productivity with a built-in suite of versatile, real-time tools that put flexible features, telephony and IM control, and collaboration services at employees’ fingertips and integration with the firm’s billing and timekeeping systems, which enhances the firm’s ability to record account activities and charges, as well as bill clients.

Another UC pioneer in Utah is Monavie. Established in 2005, MonaVie is a fast-growing company that provides an extensive line of nutritional drinks, supplements and snacks designed to help consumers lose weight and promote healthier lifestyles. To remain successful at fulfilling orders and expanding the business, MonaVie needed to deploy a unified communications solution that could rapidly scale to meet these demands. ShoreTel Enterprise Contact Center is at the heart of MonaVie’s ShoreTel Unified Communications Solution, which also comprises ShoreTel IP Telephones and a custom application feature built by ShoreTel Professional Services. Enterprise Contact Center has integrated chat and e-mail features that enables teams to handle calls, e-mails and chats. Benefits have included $500,000 yearly savings on reduced personnel costs and improved customer service to its distributors with automated call backs, and outbound surveys and credit card issue resolution.