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Unified Communications as a Service: Market Trends and Business Benefits

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We’re experiencing a workplace transformation! The very nature of work as we once knew it has fundamentally changed. Work is no longer a location, it is an activity. Work is not a place you go, it’s a thing you do. There is increasingly a very dynamic rhythm to the nature of work, which involves teams that form and evolve over time. Team members are often geographically dispersed, and work can and often does happen around the clock. The key to business success is worker productivity which requires collaboration tools. For collaboration to be effective it needs to be simple and easy for users or they will reject them. At the center of this transformation is the IT worker who is being asked to do more on an ever shrinking IT budget.

This paradigm shift is putting tremendous pressure on IT workers and creating new challenges and opportunities. IT departments are being asked to support an ever increasing number of devices including PC and Mac’s, iPhones, Android devices, other smart phones and of course tablets. The pace of technology change is accelerating. Some are predicting that technology will change more in the next 18 months than it has in the last 10 years!

The role of IT is shifting from being a gate keeper to a productivity enabler – giving employees the tools and capabilities to operate more productively, communicate and collaborate more effectively, and allowing users to be self-reliant thus reducing their demands on IT resources. Last, IT needs solutions that are easy and flexible in order to respond to today’s ever changing business climate.  They need to support the demands and configurations of today and tomorrow. IT organizations are being forced to fundamentally alter the way they staff, plan and manage their enterprise IT infrastructure. They are being asked to do more without adding additional budget to accomplish this feat. They are being asked, “How well are you aligned with the business units that drive or maintain revenue?” This is forcing them to focus more on strategic initiatives and less on day-to-day maintenance of infrastructure.  

UCaaS offered through cloud frees up IT. These are some of the benefits of going with cloud-based services like UCaaS:

  • Predictable operational expenses
  • Greater OpEx/CapEx flexibility
  • A highly reliable service that is always updated with the most current software
  • Provides flexibility to locate employees in any office or home location
  • Ideal if the business does not want to own infrastructure and manage it

Business VOIP service provided by ShoreTel Sky provides thousands of companies with an enterprise-class phone system packed with features that help your company become more efficient, more mobile and more productive.

For more information on UCaaS market trends and business benefits, watch this webinar presented by Pejman Roshan, VP of product management at ShoreTel.