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UCaaS Gets More Attention from Developers

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ShoreTel Unified Communications as a Service

The growing use of Unified Communications as a Service (UCaaS) by small and medium-sized businesses is pushing many developers to create new and better solutions for collaborative applications.

UCaaS, which is unified communications delivered through the cloud, brings together email, texting, video chat, conference calls and other means of sharing information. When a third-party vendor offers these capabilities as a service, a client’s IT department avoids the headaches – to say nothing of the expense – that go along with developing, maintaining and enhancing the robust systems true UC solutions require.

That makes the idea of UCaaS particularly attractive to businesses whose communication needs are just as demanding as enterprise-level companies, even if their financial resources are notably thinner.

According to Transparency Market Research (TMR), growth in the UCaaS market is expected to increase significantly. The researcher predicts growth of more than 23% – to nearly $38 billion – between 2014 and 2022. Much of that growth, it says, will be driven by SMBs, who are only now realizing they can economically incorporate UCaaS into their operations.“By virtue of being pre-integrated and standardized,” said TMR, “(UCaaS) makes for a ready-to-go solution that many enterprises can deploy in short turnaround time.”

Although TMR talks about enterprises, the foundations offered by UCaaS provide a tremendous advantage to smaller companies, too. When services like ShoreTel’s Unified Communications Solutions integrate key components of UC, they eliminate complexity for both end users and systems administrators and make it possible for SMBs to leverage capabilities that were previously out of reach.  

For example, UCaaS allows smaller companies to avoid spending resources – in terms of both person hours and dollars – on keeping up with mobile technology’s rapid changes and the corresponding demands of the Bring Your Own Device (BYOD) world. Also, businesses can leverage UCaaS to get up and running more quickly by taking advantage of their service provider’s existing infrastructure. And administrative functions are simplified, allowing the company’s systems administrator to make service changes as they’re needed from a central control panel or similar tool.

The adoption of UCaaS across a number of verticals – including healthcare, finance and government, to name just three – provides developers with a range of opportunities to create focused solutions based on the needs dictated by business conditions, regulations or market dynamics. These can range from appliance-to-user communications generated over the “Internet of Things” to the simple ability to customize apps based on an individual department’s use.

Whatever path they’re on, the increased attention developers are giving to UCaaS is sure to increase the options SMBs have for knitting UC into their work.