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UC in Paradise: Hawaii’s County of Maui Implements ShoreTel

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ShoreTel’s newest government customer is the County of Maui, Hawaii. When the County’s implementation is complete, ShoreTel technology will serve 1,600 employees across 65 sites resulting in an estimated telecommunications cost savings of 20 percent per year.


The County of Maui, consisting of the islands of Maui, Molokai and Lanai, needed an easy-to-use, reliable, and scalable communications solution that could be implemented quickly and easily across multiple sites. The County selected a ShoreTel UC solution for its network resiliency, ease of installation and administration, and ShoreTel’s excellent reputation. The ShoreTel IP-PBX solution with integrated unified communications is already in use at the Wailuku Police Station (220 phones) and in various county departments in Maui (100 phones), with roll-outs taking place every month through June 2014.

“The Hawaiian Islands are among the most remote in the world – we have limited network connectivity on our islands and to the mainland, so resiliency was a huge priority in our vendor selection," said Bill Conant, section head of technology operation services, IT services division, County of Maui. “ShoreTel addresses this need with N+1 resiliency and the ability to support services during partial network outages. We’ve already successfully tested this when we had to re-direct services during a recent telephone company outage.”

The ShoreTel solution is delivering other positive results. “User feedback is very positive and we’re seeing improved productivity with the use of ShoreTel Communicator and the Presence feature,” said Conant. “Also, staff can now be more collaborative, easily conferencing in others to get questions answered right away, without having to make additional phone calls.”

For more details, read the press release.