TMCNet: M5 Networks Releases Top 10 Tips to Ensure Phone Call Quality
M5 Networks, a company providing enterprise-class phone systems revealed its top ten tips to ensure quality phone calls in a challenging marketplace.
Dan Hoffman, CEO of M5 Networks believes that with the right technology and processes in place, an objective measurement of call quality can also be achieved.
The top ten tips to help achieve higher quality calls and results as indicated by the company in a press release include; hanging up before voice mail picks up doesn't count as a phone call; a quality call must be at least two minutes; everyone makes personal calls from work, so make sure you can separate these from the total call activity; calculation of metric - number of calls that takes to set an appointment; measuring the right thing for the right team; making sure that call activity tracks to immediate and long term goals; balance quantity and quality; sharing data with the team and drive healthy competition; making sure one has contingencies in place to be responsive to voice mail like voice mail to email with transcription. Above all, M5 asks to follow the best policy which is, "If it isn't in the CRM, it didn't happen."
Read more at TMCNet.