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Tim Horton Children’s Foundation Implements ShoreTel for Reliable Unified Communications

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Associated with the Tim Hortons restaurant chain, this nonprofit, charitable organization provides fun-filled camping environments for children from economically disadvantaged homes.

The Tim Horton Children’s Foundation operates five camps across Canada, one in the U.S., and has two more sites opening soon. The emphasis at camp is on helping the kids develop lifelong skills and build confidence, and encouraging them to take home from camp a more positive attitude about their future.

The Foundation had been using Nortel Meridian PBX systems that were over a decade old. The requirements for the new VoIP solution included highest levels of reliability and ease of use, and the possibility of an E-911 application.

The Tim Horton Children’s Foundation selected a ShoreTel UC solution that includes ShoreTel IP Phones, ShoreTel Voice Switches, the ShoreTel Communicator with Operator Access, and the ShoreTel Emergency Notification advanced application.

Benefits have included:

  • Highest levels of reliability to ensure connectivity at remote sites
  • Lower TCO than competitor solutions
  • Advanced call features and E911 capabilities

“ShoreTel just had the simplicity and resiliency we wanted at the right price. Even with a VoIP equipment donation scenario using another vendor, we had calculated a lower TCO using ShoreTel for the long term.”

- Stash Kossek, Manager of IT, Tim Hortons