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Welcome to the ShoreTel Blog

hand drawing of an organization chart
May 09, 2017
Written by Pam Bednarczyk, Content Marketing Manager
If you’re in charge of rolling out your company’s new communications technology, it’s important to remember that you can’t do it all by yourself. It takes a team to launch a new digital initiative. So before you even begin planning, identify the people who will play pivotal roles in helping you...
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African American businessman
May 04, 2017
Written by Pam Bednarczyk, Content Marketing Manager
What’s high on the CIO’s priority list for the coming months? According to the 2017 Gartner CIO Agenda Survey , it’s digitization – the use of digital technologies to change a business model and provide new revenue and value-producing opportunities. Gartner gathered data from 2,598 CIO respondents...
Two metal gears to demonstrate change versus old habits
May 03, 2017
Written by Pam Bednarczyk, Content Marketing Manager
If you’re about to roll out new communications technology, you may be interested in learning more about how the basal ganglia works. The basal ganglia is part of the brain, and a brief foray into neuroscience will explain why it has the potential to help you increase user adoption. The Power of...
ShoreTel Teamwork Social Media Contest
May 02, 2017
Written by Pam Bednarczyk, Content Marketing Manager
In today’s fast-paced business environment, everyone is looking for ways to work faster, smarter and better. That’s why we’re on the hunt for your best tips to improve personal or team productivity at work. The ShoreTel Teamwork™ social media contest officially kicked off on May 2, 2017, and will...
Illustration of three dinosaurs
April 26, 2017
Written by Frederic Gillant, Vice President & Managing Director APAC, ShoreTel
The daughter of one of my friends asked me an interesting question recently. She said, “What was it like growing up when there wasn’t any technology?” I laughed, but she was serious. I gave her plenty of examples – from lasers to landing on the moon – but it didn’t matter. In her mind, the...
Illustration of multiple desktop functions performed by cloud apps
April 25, 2017
Written by Gary Gould, EMEA Marketing Director, ShoreTel
As a sequel to the 2016 United Kingdom and Ireland (UKI) Partner Forum and ShoreTel Connect CLOUD launch roadshows, the cloud-based theme continued with an event that was once again high above the London skyline. On April 6 th , more than 80 partners and 120 attendees attended the 2017 ShoreTel UKI...
Women talking on phone
April 18, 2017
Written by Pam Bednarczyk, Content Marketing Manager
Think about the last time you had a customer experience with a brand. What made it great? Or awful? For many of us, both stellar and terrible experiences have the same effect: They’re memorable. The great ones stick with us as much as the horrible ones and either way, we’ll probably tell a few...
Frederic Gillant Photo
April 13, 2017
Written by Frederic Gillant, Vice President of Asia Pacific, ShoreTel
It’s a rollercoaster ride out there for retailers, often first to feel the effects of fluctuating customer demand. In fact, retail performance figures are used as the canary in the coal mine when it comes to overall economic health – because the correlation with consumer confidence and sentiment is...
Tags: retail
High speed train rail
April 06, 2017
Written by Pam Bednarczyk, Content Marketing Manager
A decade ago, executives looked at video conferencing as a way to reduce escalating travel costs. Today, more compelling reasons to embrace video conferencing are gaining attention: organizational growth and competitiveness. CEOs are now looking at a mix of markets for expansion opportunities...
Happy man at laptop raising his hands in enthusiasm
April 05, 2017
Written by Pam Bednarczyk, Content Marketing Manager
Brand ambassador programs are an effective way to market and build a community around an organization’s products and services. But can such a program apply to an internal rollout of new technology as well? For the C-suite, there’s quite a bit at stake when a new system premiers. In addition to...
Categories: Blog, Customer Experiences


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