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Welcome to the ShoreTel Blog

June 12, 2013
Written by Jack McCarthy, Content Manager
Businesses are recognizing the high importance of meeting the service needs of consumers that are increasingly demanding and tech savvy, and who use a variety of devices to communicate. Addressing the needs of the multi-device, multi-channel consumer through customer contact centers is a central...
Categories: Contact Center
Tags: white paper
May 27, 2011
Written by ShoreTel, Brilliantly Simple
btra_wp_thumb.jpg Many companies are attempting to differentiate themselves from their competitors through customer service. Finding new customers is always important for the growth of a company, but keeping existing customers has a significant impact on a company’s ability to survive in a global...