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Welcome to the ShoreTel Blog

February 19, 2015
Written by Pejman Roshan, Vice President, Product Management
Advances in Unified Communications are being driven in large part by the necessity of enabling a remote and mobile workforce to be as connected as those in the office. As a result, communications platforms must evolve into truly unified, personal solutions to meet the needs of the changing mobile...
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January 15, 2015
Written by Ed Wright, Director of Product Management
June 10, 2014
Written by Nancy Gates, Consultant Liaison Program Director
Each month our Consultant Liaison Program members receive a technology update and in-depth webinar on a timely ShoreTel topic. This month our featured subject is “Unifying UC with ShoreTel’s New CRM Integration” presented by product expert Ali Rizvi. Webinars are scheduled this week on Wed., June...
October 25, 2013
Written by Jack McCarthy, Content Manager
Critical to your ability to make sound purchasing decisions is an assessment of the total cost of ownership (TCO) of IP telephony and unified communications. A free ShoreTel Webinar, set for 10:30 a.m., PST, Oct. 30, will present a comprehensive analysis of TCO. Called, “Understanding the Real...
Tags: TCO, UC, webinar
August 07, 2013
Written by Jack McCarthy, Content Manager
Companies are recognizing the value of offering a contact center that at once satisfies demanding customers and helps meet business goals by facilitating sales, improving reporting, achieving cost savings, and more. The ShoreTel Webinar: How To Turn Your Contact Center Into A Strategic Asset,...
Categories: Contact Center
Tags: webinar
July 30, 2013
Written by Jack McCarthy, Content Manager
Contact Centers have historically possessed the processes and dashboards to service voice calls, but today, these can be utilized to manage a wide range of new channels. And to serve the ever-growing demands of customers for more sophisticated, real-time and easy-to-access services, business are...
Categories: Contact Center
Tags: webinar
June 21, 2013
Written by Jack McCarthy, Content Manager
A key consideration for IT decision-makers when purchasing an IP Telephony and unified communications solution is the Total Cost of Ownership (TCO). In a new ShoreTel Webinar, “How to Evaluate Total Cost of Ownership for IP Telephony Deployments,” we drill down on the TCO, which goes beyond unit...
Categories: TCO
Tags: aberdeen, webinar

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