Welcome to the ShoreTel Blog
July 12, 2017
Written by Tim Prugar, Director of Customer Success, Next Caller
The Next Caller origin story hinges on a single customer service mistake – a misspelled last name. Our CEO, Ian Roncoroni, had his name misspelled as “Ron Coroni” on a rental car reservation. He ultimately lost the reservation because the company could not locate the record and ended up missing the...
November 14, 2012
Written by ShoreTel, Brilliantly Simple
Based on the findings of its best-practices research, Frost & Sullivan has presented the 2012 North American Customer Value Enhancement Award in the Hosted IP Telephony and UC Services market to ShoreTel’s Cloud Division with its ShoreTel Sky family of products. “In 2011, ShoreTel ranked among...