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Magician's hand with wand and tophat
January 24, 2017
Written by Frederic Gillant, Vice President & Managing Director of Asia Pacific
Arthur C. Clarke famously said that any sufficiently advanced technology is indistinguishable from magic. That certainly seems to be the case when it comes to communications. Admittedly, it’s taken thousands of years to get to the point where human beings can talk to anyone anywhere on the planet,...
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The best way to predict the future is to create it
January 10, 2017
Written by Eugenia Corrales, Senior Vice President of Solutions Group, ShoreTel
Note: This article originally appeared in VMblog.com on December 27, 2016. As UCaaS, Unified Communications as a Service, continues to expand, both globally and into the enterprise, the technology in maturing and meeting broader business needs. Some of the changes that I expect to see in 2017...
Mother helping baby boy to walk
December 06, 2016
Written by Frederic Gillant, Vice President & Managing Director of Asia Pacific
When it comes to unified communications, companies should take their time and get it right. Companies are always looking for the next big idea. But, as the old saying goes, Rome was not built in a day. Sometimes it is best to start out small, then move on to bigger things. Take unified...
Frederic Gillant ShoreTel Guest Blog
October 28, 2016
Written by Frederic Gillant, Vice President & Managing Director of Asia Pacific
I don’t know about you, but I love movies. And not just the big blockbusters either. Some of my favourite films are the ones that the Oscars completely overlooked. That’s not to say that I think accolades are unimportant. But, I agree with Harvey Weinstein, the head of Miramax, who says he never...
Empowering the CIO
October 20, 2016
Written by Frederic Gillant, Vice President & Managing Director of Asia Pacific
Not long ago I moderated a unified communications panel at a CIO conference that was taking place in Hong Kong. To keep things interesting, the organizer conducted live-polling during the event, firing out questions every few minutes and quickly broadcasting the results. One of the first questions...
UC Deployment Options: Getting the Most Value, Flexibility & Choice
October 12, 2016
Written by Pam Bednarczyk, Content Marketing Manager
When it comes choosing a unified communications (UC) solution, it’s likely that the wish lists of your IT staff will vary from those of your line of business (LOB) managers. Among other things, an IT team wants a UC solution that’s easy to implement, integrate and administer. LOB managers, however...
Beat the Bring-Your-Own-Network Blues: An Open Letter to the Co-working Communiity
September 15, 2016
Written by Frederic Gillant, Vice President & Managing Director of Asia Pacific
Co-working communities are a booming business, and they are opening up everywhere. I saw quite a few earlier this year when ShoreTel was looking for new office space in Hong Kong. The co-working concept is a great fit with ShoreTel’s vibrant culture. For a start, co-working communities are...
Unified Communications: 6 Considerations for Vendor Selection
August 30, 2016
Written by Pam Bednarczyk, Content Marketing Manager
So you’ve done your homework with regard to unified communications (UC) and have decided that your business could benefit from the improved collaboration capabilities it offers. You’ve also explored the various UC deployment models – onsite, cloud and hybrid – and have a good sense for which you’d...
6 Ways Unified Communications Improves Efficiency & Profitability
July 26, 2016
Written by Pam Bednarczyk, Content Marketing Manager
Time is money. So, how much time / money do your employees spend in meetings? Chances are, it’s more than you think. According to research conducted by management consultants Bain & Company , about 15% of an organization’s collective time is spent in meetings. That percentage has risen steadily...
Phone System Deployment Options: How to Avoid Buyer’s Remorse
June 29, 2016
Written by Pam Bednarczyk, Content Marketing Manager
There’s nothing worse than investing a significant amount of time and money in a new technology solution only to eventually realize the product will not live up to your expectations. For those with limited budgets, an investment that fails to deliver can damage both profits and reputations. Your...

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