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Welcome to the ShoreTel Blog

March 20, 2015
Written by Chandler Harris, Content Marketing Manager
With enterprises continuing to experience a variety of benefits through the use of Voice over IP (VoIP) telephone systems, a growing number of organizations are turning to the technology to realize competitive advantages. However, many businesses don't understand the underlying processes that...
Categories: Blog, VoIP Phone Systems
January 17, 2013
Written by ShoreTel, Brilliantly Simple
SIP trunking has long been on the technology watch list, but as SIP trunking services have matured, the time is now to jump in with both feet. Many of your peers have already made the leap. SIP trunking service revenue jumped 128% in 2011 from the previous year, according to the market research...
Categories: VoIP Phone Systems
September 17, 2012
Written by Dieter Rencken, Senior Product Manager
We live in a very different world than say just 10 years ago. Our business systems including our phone/ UC systems are more open and standards based and more interconnected than ever before. This provides tremendous benefits but also requires us to be aware of the associated security risks...
August 30, 2012
Written by Steve McElderry, Director Product Management, Contact Center
Enterprises historically communicated with their customers through a centralized Automatic Call Distributor (ACD) tied to a Private Branch Exchange (PBX), with agents and supervisors wired and tethered directly to the PBX. The environment was truly a Contact “Center.” Two things have changed this...
Categories: Contact Center
February 14, 2012
Written by Dieter Rencken, Senior Product Manager
I recently had the opportunity to attend IT Expo in Miami Beach, Fl. This three-day seminar set out to provide in-depth information on UC apps – including SIP trunking, realtime video, Fax-over-IP, mobility and more. My participation in panel discussions hosted by Ingate confirmed my belief that a...
Categories: Event, IP Phone Systems
Tags: Ingate, IT Expo, SIP
February 10, 2012
Written by Liz Pedro, Customer Programs Manager
J-W Energy Company is a U.S. based corporation that provides energy exploration, development, and services. Founded in 1960 by a petroleum engineer and a geologist in Midwestern America, J-W Energy is headquartered in Addison, Texas, and employs 1,700 employees across nearly two-dozen states and...
Categories: Customer Experiences
November 08, 2011
Written by Jeff Ridley, Director of Product Management
In my last SIP post I went over the crucial role of the service provider for voice calls. The question that remains is what happens as the world migrates to more complete unified communications and video, presence, and IM become as important to communications as phone calls. What then will be the...
November 01, 2011
Written by Jeff Ridley, Director of Product Management
This is the second in my series on SIP trunking – designed to explain how companies can take advantage of the benefits this communications protocol provides. In my first blog post , I shared the basics. In this one, I’ll explore the value a service provider can bring to your business communications...
October 25, 2011
Written by Jeff Ridley, Director of Product Management
Unified Communications market is full of news these days ( Research: Interoperability issues still hold back SIP trunking adoption , North American SIP and VoIP Trunking Market $2 Billion ) about SIP trunking or Internet Telephony Services Providers (ITSPs). You may be wondering what the hullabaloo...