You are here

Welcome to the ShoreTel Blog

January 12, 2012
Written by Stella Chen, Technical Specialist-Applications & Business Process Integration
ShoreTel Innovation Network members get access to several Software Development Kits (SDKs) that provide programmers with interfaces to various parts of the ShoreTel phone system. One of the core SDKs in the program is the ShoreTel Multi Line COM Object SDK known more simply as the COM SDK. The COM...
Read More
|
November 22, 2011
Written by Navin Mishra, Technical Architect, ShoreTel Professional Services
When integrating ShoreTel UC with third-party applications, both the ShoreTel TAPI COM and Web Service SDK provide a simpler interface than the ShoreTel TAPI SDK. However, there are some key differences in the exposed ShoreTel UC features. To help developers make an informed decision between the...
November 16, 2011
Written by Navin Mishra, Technical Architect, ShoreTel Professional Services
It is often required to show the list of groups where an agent is currently logged into and active. This information is available from the earlier ShoreTel Contact Center Real Time Agent Activity Event Feed SDK, which gives events for agent login and logout along with the list of groups. But it is...
November 09, 2011
Written by Navin Mishra, Technical Architect, ShoreTel Professional Services
Do you know how to determine the type of call a ShoreTel Contact Center Agent is handling? Using the ShoreTel Contact Center Real Time Group Activity Event Feed SDK, a third-party application can easily get real-time statistics of agents in a group. It may also be necessary to determine the type of...
November 02, 2011
Written by Navin Mishra, Technical Architect, ShoreTel Professional Services
The ShoreTel SDKs are very rich and come with extensive documentation and supporting samples. ShoreTel Innovation Network members can also use our developer news group for self-help. That said, ShoreTel Professional services and our developer community have collectively learned some very...
August 03, 2011
Written by ShoreTel, Brilliantly Simple
Organizations ranging from schools to city governments to financial institutions can improve customer service and their bottom lines by automating interactions and providing clients with expanded opportunities for self service. Interactive Voice Response applications allow callers to identify and...
Categories: Innovation Network
August 02, 2011
Written by ShoreTel, Brilliantly Simple
In addition to the SDKs available for the ShoreTel Unified Communications solution , the ShoreTel Contact Center system provides SDKs to enable subscriptions for real-time statistics of various Contact Center entities. These SDKs are also provided free to customers as part of the ShoreTel...
Categories: Innovation Network
August 02, 2011
Written by ShoreTel, Brilliantly Simple
The ShoreTel core Unified Communications system provides open SDKs (software development kits) for free as part of the ShoreTel Innovation Network . These enable customers to integrate ShoreTel UC features into existing enterprise systems and business processes. The ShoreTel SDKs include both...
Categories: Innovation Network
August 01, 2011
Written by ShoreTel, Brilliantly Simple
Could your business be more efficient if communications were integrated into your core business processes, such as sales and customer service? Integrating unified communications (UC) features into business applications can increase employee productivity, shorten response times, encourage...
June 14, 2011
Written by Stella Chen, Technical Specialist-Applications & Business Process Integration
Do you know what ShoreTel Professional Services can do for you? We play several roles within ShoreTel: Builds and support various Software Development Kits (SDK) for customers and third parties, which they can use to build their own software solutions that integrate with the ShoreTel phone system...
Categories: Innovation Network