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people working across a map of the world
March 28, 2017
Written by Pam Bednarczyk, Content Marketing Manager
Even though remote work and virtual teams are regular features of the modern workplace, many managers still find themselves uncomfortable overseeing such arrangements. Their main concern: will productivity drop once an employee is set up outside the office? The truth, however, is that with the...
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August 30, 2012
Written by Steve McElderry, Director Product Management, Contact Center
Enterprises historically communicated with their customers through a centralized Automatic Call Distributor (ACD) tied to a Private Branch Exchange (PBX), with agents and supervisors wired and tethered directly to the PBX. The environment was truly a Contact “Center.” Two things have changed this...
Categories: Contact Center
June 17, 2011
Written by Christian Gilby, Sr. Product Manager Mobility
All those debates about iPad 2’s enterprise readiness seem so long ago. Analysts continue to predict that tablet adoption in on the rise with iPad in the lead. Gartner’s recent report on the Media Tablet Market accounts iPad’s market share at 69 percent in 2011, and forecasts at 47 percent in 2015...
Categories: Enterprise Mobility

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