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Welcome to the ShoreTel Blog

A group photo of 5 multi-ethic Millennials
May 10, 2017
Written by Pam Bednarczyk, Content Marketing Manager
With more Millennials in the workplace than any other generation, it’s inevitable that corporate culture will change – and swiftly. In fact, this generation’s influence is being felt already. According to the Wall Street Journal , the Millennial force is forcing businesses to rethink the...
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Service Agent with headset using cell phone
January 11, 2017
Written by Pam Bednarczyk, Content Marketing Manager, ShoreTel
As the bar for customer experience rises, does your contact center have the capabilities needed to adapt to changing expectations? In the past, customers simply dialed a number to get help, ask a question or order a product. But as many businesses know all too well, this is no longer true. Today,...
Marketing in a Digital World: Think Globally, Market Individually
May 05, 2016
Written by Mark Roberts, Chief Marketing Officer
I believe the Internet’s greatest strength – the ability to amplify thought -- is also its greatest weakness. Need proof? Look no further than the much-maligned Millennials who, coincidentally, grew up in step with the Internet. Elders lambasting those coming of age for their shortcomings isn’t...
Categories: Blog, Market Perspective
Millennials Unified Communications at Work
September 23, 2015
Written by Chandler Harris, Content Marketing Manager
Management has its own (very good) reasons to deploy unified communications across the enterprise, including lower IT costs and the use of better collaboration tools. But have you considered whether your employees are also looking forward to adopting a new communications platform? Many executives,...
June 16, 2015
Written by Chandler Harris, Content Marketing Manager
“Millennials Shy Away from Voicemail” wrote the New York Times about a year ago, citing data from Vonage that shows a sharp decline in customers using voicemail. It led to a spate of articles predicting the outright demise of this once-popular tool. A Washington Post columnist blamed it on the...
Categories: Blog, Industry News
May 21, 2015
Written by Chandler Harris, Content Marketing Manager
Connectivity is a differentiator concludes Deloitte in its 2015 Millennial Survey . And while it’s no surprise that the millennial generation – defined by Deloitte as those born after 1983 – are avid technology users, their impact on the workplace is coming into sharp focus. By 2020 millennials...
October 07, 2014
Written by Katie Maller, Communications Manager
An interesting study by Cornerstone OnDemand and Kelton, gauged employees’ attitudes about technology in the workplace and whether company-provided applications adequately facilitate their productivity. Their research revealed a surprising phenomenon – the always-on, tech savvy younger workforce...
Categories: Market Perspective
July 02, 2012
Written by ShoreTel, Brilliantly Simple
The U.S. economy is getting better in fits and starts, with the unemployment rate down to 8.2 percent as of May 2012. But amid the headlines of the worst job market in decades, an important demographic shift is underway. As the U.S. workforce ages and the Baby Boomers retire, the so-called “...
Categories: Market Perspective

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