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Welcome to the ShoreTel Blog

July 10, 2013
Written by Gina Jacobs, Senior Director of Marketing Communications
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Tags: Glossary
June 10, 2013
Written by Jack McCarthy, Content Manager
In March, ShoreTel’s rolled out a business communications glossary to make all the terms and acronyms of VoIP UC readily available in one package. Highlighted in a series of blogs , ShoreTel’s Businesses Communications A to Z gives you everything you need to know about unified communications. As...
Categories: Contact Center, Event
Business Meeting
May 20, 2013
Written by Gina Jacobs, Senior Director of Marketing Communications
021013_shoretel-9459.jpg If you haven't spent a lot of time in the telecommunications industry--and even if you have--you may find yourself stumped by an "insider" acronym or phrase. Knowing key technical jargon and abbreviated terms can make or break your understanding of a presentation or white...
Categories: Enterprise Mobility
Business Communications A to Z: Fourth in a Series
April 15, 2013
Written by Gina Jacobs, Senior Director of Marketing Communications
business-communications-a-z.jpg Learning the ins and outs of unified communications shouldn't require learning a whole new language, but it can feel that way when you come across unfamiliar industry terms and acronyms. At ShoreTel we're all about simplifying unified communications (UC). That's why...
Categories: IP Phone Systems
Tags: Glossary, IP PBX, UC
March 04, 2013
Written by Gina Jacobs, Senior Director of Marketing Communications
mobility.jpg When you're not familiar with the lingo, encountering acronyms like DID or FMC in a unified communications (UC) presentation can create confusion. Words that mean one thing in a particular context can mean something completely different when the topic's UC. Don't be befuddled. Just...
Tags: Glossary
March 01, 2013
Written by Gina Jacobs, Senior Director of Marketing Communications
Receptionist+on+Phone+1.jpg Previously, we blogged about how confusing industry jargon can be for those new to the world of VoIP/UC or business communications in general. When you're not familiar with the lingo, encountering acronyms like CTI or CDR in a white paper can leave important details on...
Tags: Glossary
February 21, 2013
Written by Gina Jacobs, Senior Director of Marketing Communications
What's in a name? Sometimes, a lot of confusion. If a name is an acronym (like VoIP or IVR or DoS) and you're not familiar with the term, learning about today's business communication systems can be frustrating. Acronyms and industry terms encapsulate critical, sometimes complicated concepts into...
Tags: Glossary