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Welcome to the ShoreTel Blog

December 22, 2014
Written by Adrian Hipkiss, Managing Director, EMEA
As we draw towards the close of 2014, it strikes me that in many ways this has been the year where we have seen a tipping point in the adoption of cloud computing by mid and large enterprises. According to Synergy Research Group, total UCaaS market revenues keep growing by over 30% year-on-year.
Categories: Blog, EMEA
Tags: customers, UCaaS
February 22, 2013
Written by Liz Pedro, Customer Programs Manager
Originating as a women’s college in 1919, Siena Heights University is now a thriving Catholic co-ed institution with 14 buildings and 400 students spread across 55 acres. As with any institution of higher learning—or higher calling—the practicality of daily operations takes focus when things become...
Categories: Customer Experiences
February 14, 2013
Written by Gina Jacobs, Senior Director of Marketing Communications
Chocolates? Not from us. Not since Forrest Gump made famous: "Life's a box of chocolates. You never know what you're gonna get." Because with ShoreTel, you always know what you're gonna get: the most trouble-free, feature-rich, affordable unified communications solution available today. Our sweet...
Categories: Customer Experiences
Tags: customers, nps, UC
February 12, 2013
Written by ShoreTel, Brilliantly Simple
Valentine’s Day is just around the corner and romance is in the air! With only two days until February 14, no doubt those of us who celebrate the holiday have plans underway to show loved ones how much we care – whether it’s sending cards, giving flowers or presents or arranging a romantic dinner...
Categories: Customer Experiences
February 01, 2013
Written by Liz Pedro, Customer Programs Manager
Clark Pest Control is the largest family-owned pest control firm in the United States. Since it was founded in 1950, Clark Pest Control has grown to more than 1,200 employees and 23 branch offices. From technicians working in the field to agents handling inbound calls, the ability to efficiently...
January 21, 2013
Written by Nancy Gates, Consultant Liaison Program Director
Corporate profits rose to an all-time high last year. Increases in consumer confidence and spending helped fuel the growth, but the key driver? Having a highly efficient, lean staffing plan. You want as few people as possible accomplishing as much as possible every business day. But this high...
Categories: Customer Experiences
December 05, 2012
Written by Liz Pedro, Customer Programs Manager
I have the best job in the world. No really I do. Hear me out. Most customer reference managers are happy if they can get even five percent of their customers to be customer references. At ShoreTel 29% of our customers are customer references, which is remarkable. I have been customer referencing...
Categories: Customer Experiences
November 30, 2012
Written by Nick Darke, Major Account Manager - EMEA Sales
So I was thinking the other day ShoreTel is essentially an IP-PBX manufacturer , switches, applications and phones, it’s all we make! How can that impact someone’s everyday life if they are not physically using something we make… I check my Twitter and LinkedIn accounts via my ARM enabled smart...
Categories: Customer Experiences
July 20, 2012
Written by Andrew Lee, Marketing Analyst
Our customer base continues to grow and evolve over time. One interesting observation – more of our newer customers are in states such as Illinois, Texas, Ohio, Michigan and Pennsylvania. Because we’re in the West Coast, traditionally our customers have come from closer to home (ie. California)...
Categories: Market Perspective
May 04, 2012
Written by Clinton Fitch, Practice Manager of Advanced Applications - EMEA
This week, here at the mothership in Sunnyvale, the Product Management team got together for a series of meetings. We discussed a lot, brainstormed, worked on roadmaps… all those things that us PMs do when we are locked in a room with Post-It notes. But it wasn’t all work and no play. The team went...
Categories: Customer Experiences