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Welcome to the ShoreTel Blog

June 10, 2014
Written by Nancy Gates, Consultant Liaison Program Director
Each month our Consultant Liaison Program members receive a technology update and in-depth webinar on a timely ShoreTel topic. This month our featured subject is “Unifying UC with ShoreTel’s New CRM Integration” presented by product expert Ali Rizvi. Webinars are scheduled this week on Wed., June...
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June 25, 2013
Written by Nancy Gates, Consultant Liaison Program Director
We asked six telecommunications consultants, each a member of ShoreTel's Consultant Liaison Program Advisory Board, to call out what's trending in UC today. Here's their assessment of what's emerging today and tomorrow: 1) Better Client Understanding "Five years ago, folks didn't think they needed...
June 13, 2013
Written by Nancy Gates, Consultant Liaison Program Director
Unified communications offers so many benefits to contact centers that deciding to deploy UC should be a "no brainer." So says Stephen Leaden, founder and president of Leaden Associates . "Having instant messaging and chat functions to communicate with the supervisor, shortening the length of...
Categories: Channel Partners
June 06, 2013
Written by Nancy Gates, Consultant Liaison Program Director
After months of discovery, presentations, demos and decision-making, a client has selected a unified communication solution and implementation team. Throughout the process, the client's telecommunications consultant has run point, ensuring that requirements, logistics, assessments and information...
Categories: Channel Partners
May 30, 2013
Written by Nancy Gates, Consultant Liaison Program Director
How do consultants determine the winning bid among their UC vendor choices? We asked four telecommunications industry experts how they measure the competition. Byron Battles, principal of the The Battles Group, LLC , says his assessment list includes four components: technology, vendor reputation,...
Categories: Channel Partners
May 16, 2013
Written by Nancy Gates, Consultant Liaison Program Director
The discovery's complete. RFPs have been issued, and answered, and the responses vetted. The consultant has made his or her recommendations, and along with the client, has narrowed the field of vendors that might be awarded a contract to solve the client's business communications needs. The next...
Categories: Channel Partners
May 03, 2013
Written by Nancy Gates, Consultant Liaison Program Director
What's the best way to respond to a request for proposal (RFP)? It's common for consultants to invite multiple channel partners to bid on a unified communications solution deployment. What are ways the CPs can improve their chance of success? Typically, the final decisions will be made by a buying...
Categories: Channel Partners
April 25, 2013
Written by Nancy Gates, Consultant Liaison Program Director
The ramifications of replacing a business phone system can't be underestimated. Enterprise telephony systems are no longer "plain old telephone service." Today's unified communications solutions present a vast array of features, configurations and requirements. So how can a business be confident...
Categories: Channel Partners
April 11, 2013
Written by Nancy Gates, Consultant Liaison Program Director
Most unified communications companies sell their solutions through channel partners (CPs) and value added resellers (VARs). But these product specialists and system integrators are not always the direct link between an OEM’s solution and the client. And while clients sometimes chose to hire an...
Categories: Channel Partners
February 26, 2013
Written by Nancy Gates, Consultant Liaison Program Director
I am pleased to announce that ShoreTel is bringing its new, proactive and revitalized Consultant Liaison Program to the U.K. Our goal is to deliver the ultimate in service, education and support to our U.K. CLP members, so you can increase your billable hours, reduce overhead and ensure satisfied...
Categories: Channel Partners