Skip to main content

You are here

Welcome to the ShoreTel Blog

switching to a cloud phone system
August 15, 2017
Written by Katie Kregel, Director, Global Corporate Marketing
On the fence about switching from an on-premises phone system to cloud communications? Although an increasing number of businesses are grappling with the same question, many others have evaluated both options and decided to adopt the cloud. Here’s why they say the switch makes sense. 1. Simplifies...
Read More
|
Female office worker speaking on phone
January 26, 2017
Written by Pam Bednarczyk, Content Marketing Manager, ShoreTel
When most people hear the term, “contact center”, they envision a large, cramped office space filled with support reps or telemarketers. But don’t get caught up in semantics. Any part of your business that touches the customer -- billing, sales, customer care, help desk, etc. – is an area that...
illustration of a cloud network
January 25, 2017
Written by Pam Bednarczyk, Content Marketing Manager, ShoreTel
Eventually, every company needs to replace or upgrade its phone system. The reasons will range from the technology being dated and expensive to a lack of features required to advance the business plan. When it’s time to make a change, many IT departments mull the pros and cons of keeping their...
Businessman taking a heart out of his sport coat pockent
January 19, 2017
Written by Pam Bednarczyk, Content Marketing Manager, ShoreTel
Loyal customers are said to be worth up to 10 times their first purchase. Yet, delivering exceptional service can be a challenge, especially if you’ve have tight budget constraints. A cloud phone system can help you to create a highly efficient, yet cost effective, customer service process. How?...

Type a keyword into the box above, then press Enter.