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Welcome to the ShoreTel Blog

enterprise mobility solutions
July 24, 2017
Written by Katie Kregel, Director, Global Corporate Marketing
It’s official: Mobility is here to stay. In March, Android surpassed Windows in Internet usage market share, according to CIO Magazine . And by 2025, Millennials - who consider smartphones indispensable - will comprise more than 70% of the workforce, says Wireless Week . The explosive growth of...
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Female office worker speaking on phone
January 26, 2017
Written by Pam Bednarczyk, Content Marketing Manager, ShoreTel
When most people hear the term, “contact center”, they envision a large, cramped office space filled with support reps or telemarketers. But don’t get caught up in semantics. Any part of your business that touches the customer -- billing, sales, customer care, help desk, etc. – is an area that...
illustration of a cloud network
January 25, 2017
Written by Pam Bednarczyk, Content Marketing Manager, ShoreTel
Eventually, every company needs to replace or upgrade its phone system. The reasons will range from the technology being dated and expensive to a lack of features required to advance the business plan. When it’s time to make a change, many IT departments mull the pros and cons of keeping their...
Businessman taking a heart out of his sport coat pockent
January 19, 2017
Written by Pam Bednarczyk, Content Marketing Manager, ShoreTel
Loyal customers are said to be worth up to 10 times their first purchase. Yet, delivering exceptional service can be a challenge, especially if you’ve have tight budget constraints. A cloud phone system can help you to create a highly efficient, yet cost effective, customer service process. How?...
7 Ways a Flexible VoIP Phone System Drives Business Success
January 17, 2017
Written by Pam Bednarczyk, Content Marketing Manager, ShoreTel
If there is one true constant, it is change. In today’s business environment, new technologies, evolving consumer behaviors and a fluctuating economy continually underscore this fact. Constant change presents real and persistent challenges for businesses of all sizes, so flexibility is key. But...
man videoconferencing
January 05, 2017
Written by Pam Bednarczyk, Content Marketing Manager, ShoreTel
Thanks to the nature of work in the digital age, there’s a good chance you’re reading this in your home office, at the airport or while working in your local coffee shop. As technology continues to untether us from the traditional desk and office, working remotely has become increasingly common. In...
Happy man on cell phone
December 29, 2016
Written by Pam Bednarczyk, Content Marketing Manager, ShoreTel
Sam Walton, the founder of Walmart, once declared, “The goal as a company is to have customer service that is not just the best, but legendary.” Inspiring as that may be, what does a company actually need in order to deliver exemplary customer service, the kind that produces happy and loyal...
Migrating to the Cloud? 3 Reasons to Start with Your Phone System
December 15, 2016
Written by Pam Bednarczyk, Content Marketing Manager, ShoreTel
As more businesses adopt cloud-based solutions, their IT managers face the practical challenge of how to execute the transition. If you’re an IT manager looking to save time, simplify maintenance and get the most from your cloud investments, it makes sense to focus on migrating one service at a...
How Cloud Communications Help SMBs Shine
September 20, 2016
Written by Pam Bednarczyk, Content Marketing Manager
As a small or mid-sized business (SMBs), no one has to tell you about the expanse of the competitive universe. Now more than ever, whether you’re competing against enterprise giants or the shop around the corner, you must employ all the means necessary to differentiate your business and succeed in...
Announcing the Winner of the ShoreTel Best Fit Prize Drawing
September 14, 2016
Written by Pam Bednarczyk, Content Marketing Manager
We’re pleased to announce that Jennifer Brummett of California is the FIRST winner of the ShoreTel Best Fit prize drawing! Jennifer was among the many who completed our online Best Fit assessment this past summer and, in the process, automatically qualified to win the prize drawing for an Amazon...

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