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Welcome to the ShoreTel Blog

April 03, 2013
Written by Tricia Stream, Content Marketing Manager
We’ve recently had the opportunity to chat with many of our partners – the ShoreTel Channel who really make things happen. One reseller shared a story about meeting with a prospective customer who waivered and waffled on the idea of trying out a ShoreTel solution after ripping out his legacy system...
Categories: Customer Experiences
February 05, 2013
Written by ShoreTel, Brilliantly Simple
ShoreTel-Contact-Center-on-Tablet-300x235.jpg Over the past few years, ShoreTel’s contact center customer base has grown significantly, and we are now serving more large enterprises than ever before that treat contact center as an integral part of their UC strategy. As the call center continues to...
Categories: Contact Center
December 05, 2012
Written by Liz Pedro, Customer Programs Manager
I have the best job in the world. No really I do. Hear me out. Most customer reference managers are happy if they can get even five percent of their customers to be customer references. At ShoreTel 29% of our customers are customer references, which is remarkable. I have been customer referencing...
Categories: Customer Experiences
November 26, 2012
Written by Peter Blackmore, CEO
Those of you at ShoreTel’s partner conference earlier this month learned the inside scoop about our business strategy and roadmap for the years ahead. While we talked a lot about our future plans for cloud and mobility, we also honed our focus on what it means to be “Brilliantly Simple.” This is so...
September 07, 2012
Written by Andy Powell, EMEA Training Manager
I mentioned in my previous blog that the ShoreTel solution is an excellent business phone system and that gets me to the starting block with a lot of customers. However, it’s Unified Communications (UC) that really starts turbo charging your communications strategy. What is that? There are many...
July 11, 2012
Written by Andy Powell, EMEA Training Manager
Recently, I’d the privilege of presenting the ShoreTel proposition at the Response Data Communications’ (RDC) Champions in Communication & Virtualisation lunch and learn seminar in London. The event was organised by RDC in association with four of its global, enterprise technology vendors,...
Categories: EMEA, TCO, Customer Experiences
May 04, 2012
Written by Liz Pedro, Customer Programs Manager
“In this economy, no one can afford to take a chance on big complicated systems, even from brand name vendors. We wanted a complete, straightforward, easy-to-use reliable solution, and ShoreTel demonstrated how it was possible—brilliantly simple became very evident.” - Allen Behnke, Director of...
March 30, 2012
Written by Clinton Fitch, Practice Manager of Advanced Applications - EMEA
As I pack up and prepare to head back to Dallas from Enterprise Connect in Orlando, I could not help but think of all the great things that this event means for ShoreTel and more specifically our Contact Center product and team. Over the course of the last three days I’ve talked to countless...
Categories: Contact Center, Event
December 23, 2011
Written by Geoff Murase, Sr. Product Marketing Manager
The recent article “ Adding up the real costs of so-called ‘free’ Microsoft Lync ” highlights the hidden costs associated with a Microsoft Lync deployment. These costs include server OS licenses, server hardware, IP phones, gateways for branch survivability, analog endpoints and adapters, and...
December 23, 2011
Written by Andrew Lee, Marketing Analyst
As we look forward to introducing more new customers to ShoreTel, it is interesting to know there are over 18 million businesses in the U.S. When you look at the biggest businesses out there – there are over 4,500 companies that have over 5,000 employees. Needless to say, the Fortune 1000 companies...
Categories: Market Perspective