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Welcome to the ShoreTel Blog

December 16, 2014
Written by Jamie Romanin, Managing Director, Australia and New Zealand
We started the festive season in Australia with Christmas parties in Sydney and Melbourne as an opportunity to thank our partner community for their commitment to making 2014 another very successful year for ShoreTel. We had two great nights of fun and celebration attended by the vast majority of...
Tags: APAC
November 20, 2014
Written by Sean Foo, ASEAN Country Manager
NetworkWorld-Asia-Awards-2014.jpg Left to Right: Sean Foo, Country Manager ASEAN, Dennis Ling, Country Manager, Singapore and Jai Cowan, Manager Solution Architects, Asia. We were invited to attend the 2014 NetworkWorld Asia Readers’ Choice Product Excellence Awards exactly one year after winning a...
March 25, 2014
Written by Craig Howe, Client Sales Executive, ANZ Southern Region
Categories: Event
February 19, 2014
Written by Emma McCormack, Marketing Director, APAC
ShoreTel product management directors Rich Winslow and Ed Wright and channel programs director Jeff Mattan hit the skies cramming a tour of 5 countries in 10 days across Asia Pacific (APAC). Our APAC channel community of systems integrators, business partners and distributors flew in to hear the...
Categories: Channel Partners
Tags: APAC
April 16, 2013
Written by ShoreTel, Brilliantly Simple
ShoreTel Contact Center Agent Dashboard (CCAD) is a web application especially designed to communicate key customer service metrics to each agent in real-time to keep them fully engaged with their customer service level and empower them to deliver their best performance. The CCAD application has...
Categories: Contact Center
March 08, 2013
Written by ShoreTel, Brilliantly Simple
ShoreTel Advanced Applications is pleased to announce that ShoreTel Contact Center Interaction Viewer (CCIV) 2.0 is enhanced to support multi-device, multi-channel ShoreTel Enterprise Contact Center 8 (ECC8) customers. With CCIV 2.0, ECC8 customers can now gain deeper insight into their business...
Categories: Channel Partners
January 24, 2013
Written by Bruce Downing, Managing Director, Asia and South Africa
HOU_2146-300x199.jpg We officially opened the new ShoreTel head office in Singapore on the evening of Tuesday 22 January amongst much fan-fair and fun. We enjoyed a great night with strong attendance from ShoreTel customers, partners and staff. This exciting milestone signifies ShoreTel’s...
Categories: Event
Tags: APAC