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Survey: Businesses Looking for Flexibility in Phone Systems

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Business concerns about the effectiveness of their phone systems is a continuing issue, and a recent survey brought out some specifics.

NetworkWorld reported that a survey by Dimensional Research for RingCentral showed that 70% of companies with traditional on-premises phone systems believed their systems are lacking.  Almost half (45%) of these companies said they want to further integrate mobile workers, devices and business apps with on-premises PBX.

In the survey, a sizeable number of IT managers noted concerns that on-premise PBXs lacked flexibility to serve the needs of mobile and remote workers (22%) and integrate with business apps such as CRM (23%).  Some of the managers said on-premise systems were difficult to manage (23%), as well as too expensive (33%).

A high percentage of respondents, (92%) expressed a strong interest in cloud-based phone systems.

While it’s true that in some cases on-premise PBX systems are in fact inflexible and difficult to manage, ShoreTel’s brilliantly simple lineup of IP-based on-premise and cloud-based systems is gaining adherents precisely because they overcome those roadblocks.

ShoreTel offers both on-premise systems and, with ShoreTel Sky, hosted PBX systems that give customers the flexibility to choose the most effective option for their needs.

For a look at how ShoreTel can provide a flexible communications system to customers, listen to executives from global nonprofit Heifer International explain how ShoreTel replaced their outdated phone system with one that met all their needs.